Front Desk Receptionist - Tigard

As a Front Desk Receptionist at Mindful Therapy Group, your primary responsibilities will include providing excellent customer service, managing the front desk, scheduling client appointments, supporting mental health providers with administrative tasks, and verifying client insurance benefits. You'll play a crucial role in creating a welcoming atmosphere for clients and ensuring smooth operations within the office.

Candidates applying for the Front Desk Receptionist position at Mindful Therapy Group should have a High School Diploma or GED, along with a minimum of 2 years of related experience being preferred. Strong communication skills, the ability to multi-task, and a solid work ethic are essential. Additionally, candidates must be legally authorized to work in the United States on a full-time basis upon hire.

Mindful Therapy Group is committed to the professional growth of its employees. As a Front Desk Receptionist, you will have access to leadership training, professional development opportunities, and a clear pathway for advancement within the organization, making it an ideal position for those eager to grow their careers in the mental health field.

The Front Desk Receptionist position at Mindful Therapy Group requires rotating shifts, including occasional weekends. The business operates Monday through Friday from 7:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM, with this specific opening scheduled for Tuesday to Saturday. Flexibility in hours is essential to meet the needs of the office.

Mindful Therapy Group offers comprehensive benefits for full-time Front Desk Receptionists, including 75% coverage of health, dental, and vision insurance, 15 PTO days accrued annually, six paid holidays per year, 401k matching, life insurance, and multiple opportunities for professional development training.

In a challenging interaction, it's crucial to remain calm and empathetic. I would listen to the client's concerns without interruption, acknowledging their feelings, and then work towards a positive resolution by offering solutions or escalating their issue to a supervisor if necessary.

I have had extensive experience managing schedules in my previous roles, where I utilized various scheduling software to maintain accuracy. I prioritize appointments based on urgency and client needs, ensuring that the providers' time is respected and well-utilized.

Creating a welcoming environment involves both physical and emotional components. I always greet clients warmly, maintain a tidy front desk area, play calming background music, and ensure that waiting areas are comfortable and engaging while also being attentive and responsive to clients' needs.

To manage a busy workday effectively, I create a prioritized list of tasks based on deadlines and urgency. I focus on completing critical administrative duties first while remaining flexible to accommodate walk-in clients or urgent requests from providers.

Essential qualities include strong communication skills, empathy, organizational abilities, and a proficient understanding of confidentiality in handling sensitive information. A dedicated Front Desk Receptionist must demonstrate professionalism as well as a genuine desire to support mental health care.

Verifying client insurance benefits is a crucial task. I would contact the insurance provider directly, provide the necessary details about the client and their coverage, and document the findings to ensure our records are accurate while assisting clients in understanding their benefits.

I want to work at Mindful Therapy Group because of its commitment to mental health and the opportunity to support dedicated providers in their mission. I believe that my skills in customer service can contribute to a positive client experience and support the company's growth.

Handling confidential information requires meticulous attention to privacy regulations and company policies. I ensure that sensitive information is only shared with authorized personnel and stored securely, complying with HIPAA regulations at all times.

Building a good relationship with mental health providers involves clear communication, understanding their needs, and providing them with timely support. I regularly check in for feedback on how I can assist them better and remain available and responsive to their requests.

I bring strong customer service skills, the ability to remain calm under pressure, and a collaborative mindset. My previous experience in fast-paced environments has prepared me to handle diverse tasks efficiently while ensuring a warm and professional atmosphere for clients and providers alike.