Job details

Nexus OpenMind | Performance Manager

About GroupM Nexus

GroupM Nexus is the world’s leading global media performance organisation that unites GroupM’s global performance Talent & Technologies. Nexus unites GroupM Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat) into a single unit. The global organisation will be underpinned by a new cross-channel performance platform, AI and international delivery hubs to set new benchmarks for innovation, effectiveness and efficiency for GroupM’s agencies and clients.

With +350 people across Brisbane, Sydney, Melbourne, and Adelaide, our primary purpose is to deliver unrivalled advantage to our clients, stakeholders, and people.

We have a clear vision for our business, to lead the next era of media performance. We believe that this spans how we make advertising work better for our people, our planet, our communities, and our clients.

Our Nexus mission statement is to place transformative technology at the centre of human experiences. We’ll achieve this by connecting our technology, talent and thinking.

What is Nexus? GroupM’s omni-channel performance engine delivering better business outcomes for clients and agencies.

What success looks like for GroupM Nexus Australia:

Making Nexus the best place to learn, grow and develop
your craft skills
Unlocking the new agency model with cross-disciplinary media performance teams
Delivering unrivalled tech, data & AI advantage
to our clients and agencies

What does the end state look like? Imagine a world where there is strength in community:

Connected technology that let’s us engage with audiences across a complex customer journey, delivering better business outcomes for clients.
Connected talent that let’s our people unlock the bigger omni-channel opportunity with training/developing opportunities outside their current core competence.
Connected thinking that lets us come together across different disciplines to share, connect and collaborate as one team Nexus.

As market leaders we work closely with our clients to develop a healthy, accountable, responsible and diverse ecosystem that enables data driven marketing at scale, and is mutually beneficial for all partners and the communities at large that we influence. For our people, we are driven by our proposition of offering fulfilling careers driven by intelligence, imagination and inclusion that help redefine the role of media in our daily lives.

We recently launched Nexus Connect, our ongoing commitment to our People. Our goal is to make Nexus the best place to work, learn and grow. We’re passionate about learning & development, empowering our people with fantastic resources such as GroupM University and Career Navigator. Nexus Connect brings forth a bespoke mentoring program that connects our talent to leadership across all facets of the business. We’ve also embedded a ‘Better for All’ initiative to ensure GroupM Nexus attracts the most diverse and representative mix of talent where everyone feels welcome and has equal opportunity to grow.

Your role in a nutshell

We are looking or a Performance Manager (Campaign Delivery Manager), to work across a market leading FMCG client. You’ll be an expert in social and programmatic with experience across Meta, TikTok, Pinterest, YouTube.

The Campaign Delivery Manager is a mid level consultant that oversees and coordinates the delivery across a team of biddable media planning and campaign management experts. You drive key client and agency contact, campaign management, oversee the development of biddable media plans and brief responses.

The Campaign Delivery Manager is accountable for the co-ordination of biddable deliverables in partnership with the activation teams to ensure quality assurance and campaign delivery. A key focus of the role is to collaborate with clients to produce successful implementation plans that drive real business change.

Other accountabilities include being a pivotal part of a broader eco-system in partnership with your agency’s strategy, client and marketplace teams. There is a level of responsibility to that relationship to ensure that biddable planning is a carefully considered component of the broader media strategy. As a critical member of the Campaign Delivery Team it is pivotal to drive client deliverables as your primary concern, to contribute to the high functioning team, and to balance our cultural values with business priorities.

Key Relationships

· Drive high functioning deliverables and culture in your immediate team

· Collaborating closely with activation teams

· Foster deep trust and understanding with agency client, strategic and marketplace teams

· Establishing strong relationships with relevant media, data, and technology partners

Where To Spend Your Time

People – 20%

· Support in driving campaign delivery workflow, briefing tasks effectively to the Activation team, making sure goals are set & met, and resolving issues with autonomy - highlighting concerns with your Director

· Continuously champion positive values that build strong connections, solution-oriented perspectives and genuinely care for collective team success

· Be accountable for driving a culture that builds relationships on trust between Agency x Nexus

· Proactively surface resource and workflow availability across Campaign Delivery teams

· Support in the success of training requirements and certifications in alignment with the Campaign Delivery training program

· Foster knowledge sharing, award entries and continuous learning around point of views, trends and relevant skills to continue nurturing a high-performing team

· Support teams while adapting to fast changing priorities

· Actively promote cross functional alignment across Activation, strategy, client and Marketplace teams

· Host a regular, constructive performance evaluation meeting with direct reports in addition to setting clear KPIs and monitoring achievements

Clients – 40%

· Own key relationships at the intermediate level, as it relates to campaign delivery

· Ensuring that the vision and roadmap for encompassing digital operations, including technology partners, data management, effective measurement and reporting efficiencies are being brought to life

· Identify new product opportunities that will enhance clients’ digital footprint and support on digital maturity

· Provide technical perspective in client meetings when specific expertise is required

· Fostering an environment that truly respects and truly understands the need to adhere to service level agreements across Agency x Nexus

· When required, a strict adherence to buying commitments that have contract association

· Support the Campaign Delivery Director in the development of strong performance plans that meet client objectives and KPIs

Process + Operations – 30%

· Serve as key point of contact on brief delivery responses and reporting requirements with Agency in developing tactical strategies/responses

· Run the planning operations for paid search, in-platform ecommerce, paid social and programmatic. In addition considering the requirements for ad operations scope and measurement

· Bring innovation and creativity to the table by managing the test agenda, collaborating with partners to harness their capability

· Accountable for the end-to-end project management of campaign brief and delivery

· Drive the planning and development of all biddable media recommendations

· Consult and articulate actionable insights and optimisation recommendations, in partnership with the Activation team

· Act as the supporting point of contact between the Activation team and Agency when delivery or quality is compromised

· Actively contribute in new business development and pitching when required

· Ensuring there is service level agreement adherence in partnership with Agency x Nexus

· Support in the delivery of biddable best practice planning principals

Commercial – 20%

· Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery)

· Responsible for the overall delivery of client investment, with flawless accuracy across all aspects

· Identify commercial opportunities with the ability to make a compelling case for their inclusion

· Maintain and comply with finance processes ensuring accuracy on a monthly basis

· Adherence to GroupM policies and procedures

· Supporting Agency Marketplace team in driving accurate inputs for the monthly forecasting and actuals across biddable channels, by client

· Collaborating with the Campaign Delivery Director on investment decisions, audits, and forecasting

What Makes You Great

Attention to detail

Collaborative
Effective Comms
Flexibility
Proactivity
Solutions focused
Strategic thinking
Subject matter expert
Commercially astute
Team contributor

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