Director, User Experience & Product Design

The Role:

Minted is looking for a Director of User Experience & Product Design to bring Minted’s brand to life in the digital medium and own the company’s online expression. This person will craft the vision for Design at Minted creating the most inspiring, delightful and innovative experience in online commerce.

Reporting into the VP, Product Management, this is a key leadership role at Minted with broad ownership of the web and mobile experience for the Minted consumer and the artist community. In this role, you will re-imagine and advocate a design-forward, consistent and intuitive user experience across all digital experiences. 

This is a high-impact, high-visibility role where you will influence product strategy, charter the user experience function at Minted, build and scale the Product Design team, as well as define and tune our UX design and testing processes to ensure product execution, quality, and customer delight. 

In addition to an impeccable eye for design, a customer-centric research approach and ruthless insistence on pixel-perfect execution, you are a highly collaborative and results-oriented leader capable of driving change and delivering experiences that are measurable and drive higher conversion and satisfaction for consumers and artists.

• Define Minted’s overall UX strategy and vision for a world-class web and app experience ensuring that it is tightly aligned with Minted’s broader omni-channel brand and product strategy 
• Articulate and evangelize your vision, translating into an actionable roadmap that you drive in collaboration with cross-functional partners in Brand, Product Marketing, PM, and Eng
• Design, document and evangelize a cohesive set of design principles, patterns, and guidelines that can be utilized everywhere to ensure consistency of experience 
• Articulate a strong rationale for these guidelines and drive our PM and Engineering teams to ensure adoption and execution with a robust Design system and Component Library
• Define the experience roadmaps and shopper paths on our site to include: site navigation and information architecture, discovery, customization, checkout, as well as defining user experience strategy and experiences for mobile eCommerce
• Influence and mentor across the organization, focusing on coaching and developing cross-functional partners, brand marketing and product designers, product managers, engineers, and QA on UX best practices
• Know our customer and represent her needs and her voice in the product and user experience design process
• Lead and direct user experience development projects, providing concept, direction, and critical evaluation of projects, as well as designing wireframes, mock-ups, and prototypes as needed to help illustrate solutions to complex problems
• Review all UX design created by the UX team and outside vendors to ensure shoppability, achievement of business goals, minimization of user confusion, and consistency with UX and usability guidelines
• Partner with Product Management and Engineering during design and development to ensure high quality implementation and results delivery
• Develop and design an effective organizational structure reflecting ownership and responsibilities for the User Experience team that scales with Minted’s growing business
• Recruit, hire, manage and mentor top digital UX and UI designers on the team
• Develop relationships with design firms and independent contractors to have a “bench” of resources to support flexing as needed against projects
• Define UX and UI processes with key measurable metrics that achieve both quality and rapid time to market; partner with other departments to optimize and improve efficiencies across teams
• Design and lead user testing and usability research both in-lab and online, effectively managing internal and external resources to deliver insights and actionable results; facilitate communication and share out of results and provide recommendations to product and business stakeholders

• A Bachelor’s or Graduate degree in user experience, design, or other related field
• 10+ years experience in user experience and design with expert knowledge of e-commerce and mobile design principles, information architecture and user-centered design
• Personal passion for Minted’s categories of products, particularly custom holiday cards, wedding invitations, and other stationery
• 7+ years management experience with a track record of hiring and developing strong individual contributor UX and UI designers & researchers 
• Innate understanding of consumer-focused digital experiences across site, mobile, and in-store represented by direct experience in omni-channel retail e-commerce
• Strong retail insights and an understanding of how and why consumers use Minted products, informed by a personal passion for shopping or collecting design or fashion goods
• A clean, polished design aesthetic coupled with a passion for pixel perfection, consistency, and usability
• Appreciation of standards; proven methods and tools to enforce brand identity and consistency across all projects
• A portfolio showcasing a proven track record in creating consumer-focused UX that solves complex design problems providing impact to customers and the business
• An ability to prioritize in a fast paced environment and meet changing deadlines and priorities on multiple simultaneous projects
• Deep experience designing and building organizational structure, systems, and processes to scale the UX function, in a large (1000+ employees) consumer internet company

• A strategic, consumer-centric thinker.  You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.
• Results oriented.  You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
• A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly. 
• Receptive to change.  You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
• A collaborative thinker.  You enjoy an environment that has been structured for collaboration and interdependencies.
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals. 
• A collaborative people leader. You know how to work effectively with your functional-executive peers and their organizations, advocating for your category, holding colleagues accountable and leading the entire cross-functional team to success. People follow you, even when they don’t report to you. 

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 0 - Includes SF Bay Area $208,000- $273,000

Regions outside of the US will be adjusted by location

Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for an annual performance bonus and stock options.

Benefits: 

Benefits will be effective the first of each month following your initial hire date. 

- Medical, Dental, and Vision Benefits

- Employer Funded Health Savings Account

- 10 Paid Holidays

- Paid Time Off and Sick Leave

- Paid Parental Leave

- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)

- Monthly Gym/Wellness Reimbursement

- 401(k) retirement savings plan

- Employer Funded Commuter Benefits

- Employee Discount

- Friends and Family Discount

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.