Solutions Engineer

As a Solutions Engineer at Miter, your primary responsibilities include leading technical discovery sessions, managing new development initiatives, providing support during the implementation process, and designing product demonstrations for enterprise clients. You'll also create documentation for complex product flows and assist in scoping product requirements, ensuring that customer needs are met efficiently.

Candidates applying for the Solutions Engineer position at Miter should have at least 3 years of experience leading customer-facing technical deployments, along with a solid background in engineering or computer science. Being able to communicate technical concepts to diverse audiences and manage multiple projects simultaneously is crucial. Familiarity with APIs and technical integrations is also a must.

The Solutions Engineer at Miter works cross-functionally across Sales, Product, and Customer Success teams. You will collaborate closely with these departments to ensure that customer requirements are understood and communicated effectively, facilitating successful project management and implementation of new features and integrations.

Essential skills for a Solutions Engineer at Miter include strong project management capabilities, excellent communication skills, technical expertise with systems and APIs, and a high degree of customer empathy. You should have strong problem-solving abilities and a keen attention to detail, enabling you to navigate complexities effectively.

While the core requirement is a strong understanding of technical systems, having prior experience with construction accounting, particularly in job-costing and dimensional accounting, is a nice bonus. Familiarity with the Sage ecosystem, Acumatica, or Netsuite will also be beneficial for your role as a Solutions Engineer at Miter.

When approaching technical discovery, it's essential to first understand the customer's needs completely. I typically begin by asking open-ended questions to clarify their objectives and challenges. I also leverage my technical knowledge to map out potential solutions, ensuring to document and communicate every detail clearly to keep stakeholders aligned.

In a previous role, I faced a challenging project involving multiple integrations across different platforms. To ensure success, I broke the project into smaller tasks, communicated regularly with all stakeholders, and set clear expectations from the start. I utilized project management tools to track progress and quickly adjusted our approach based on feedback.

I often use analogies and visuals to communicate complex technical concepts clearly. By simplifying the information and focusing on the end-user benefits rather than the technical jargon, I can make the information relatable and accessible for non-technical stakeholders.

I have extensive experience working with APIs, which involves understanding their documentation, evaluating their capabilities, and determining the best ways to integrate them into existing systems. I take a hands-on approach, testing and monitoring integrations to ensure functionality and performance.

Staying organized while managing multiple projects requires a disciplined approach. I rely heavily on project management tools to outline tasks, deadlines, and responsibilities. Additionally, I prioritize my tasks based on urgency and impact, adjusting my focus as necessary to meet evolving project demands.

My strategy for delivering product demonstrations involves understanding the specific needs of the clients beforehand. I tailor the demo to showcase how our product addresses their unique challenges, and I always leave time for questions to ensure they feel involved and engaged in the process.

In situations where a client has unrealistic expectations, I believe in transparent communication. I would respectfully discuss their expectations with them, provide a realistic overview of the timelines and resources involved, and work together to realign their goals within the project's limitations.

Documentation is crucial in my work as it serves as a roadmap for both the we team and our clients. I ensure that all technical flows, integration processes, and training materials are clearly documented to facilitate smoother transitions, training sessions, and onboarding processes while also providing valuable resources for troubleshooting in the future.

The most critical qualities for a successful Solutions Engineer include strong technical acumen, excellent communication skills, empathy towards clients, and a proactive approach to problem-solving. Understanding the client's perspective and having the ability to simplify complex information is key to building strong relationships and driving project success.

I am drawn to Miter because of its focus on innovation in the construction industry and its commitment to simplifying complex processes for its clients. The opportunity to bridge technical solutions with real-world applications excites me, and I resonate with Miter's mission of empowering businesses to thrive through effective management of their workforce.