Processing Pharmacy Technician

As a Processing Pharmacy Technician at Mixlab, your primary responsibilities will include preparing medication orders for our customers, ensuring all data is accurate, packaging, and labeling prescriptions. You will also handle customer inquiries, maintain organized records, and monitor inventory levels to ensure our operations run efficiently. Partnering with pharmacists, you'll work on various projects to enhance quality and help troubleshoot any operational challenges.

To qualify for the Processing Pharmacy Technician position at Mixlab, candidates must have completed a Board of Pharmacy approved pharmacy technician training program. Prior experience in a pharmacy, retail, or fulfillment environment is advantageous, along with excellent communication skills and a customer-focused mindset. A passion for pets is a bonus, as we are dedicated to providing quality medications for furry and scaly companions.

Working as a Processing Pharmacy Technician at Mixlab means you'll be in a fast-paced pharmacy environment where teamwork and attention to detail are crucial. You'll find yourself standing for extended periods, managing multiple tasks, and moving medication boxes weighing up to 25lbs. A crucial part of the team, you will need to adapt quickly to changing demands and maintain composure even during busy hours.

Mixlab's Processing Pharmacy Technician role is a full-time, hourly position, typically scheduled from Monday to Friday, 10 AM to 5:30 PM CST. However, hours may vary based on pharmacy needs, and candidates should be flexible to cover shifts that may start earlier or extend later, along with occasional nights and weekends as required.

Mixlab offers a comprehensive benefits package for Processing Pharmacy Technicians, including 100% employer-paid health, dental, and vision insurance starting on the first of the month after your start date. Additionally, employees enjoy paid time off for vacation and sick time, competitive wages, employer-paid life insurance, 401k match, and various wellness benefits for both employees and their pets.

When facing difficult customer interactions, I believe in staying calm and empathetic. My approach involves actively listening to their concerns, acknowledging their feelings, and providing solutions. It's essential to communicate clearly and reassure the customer that I’m here to help resolve the issue effectively. Additionally, I would follow up to ensure their satisfaction.

I have hands-on experience with compounding medications from my previous roles, where accuracy and adherence to USP guidelines were paramount. I'm familiar with measuring and mixing prescribed ingredients, ensuring proper labeling and documentation, and understanding the regulatory standards involved. I take pride in consistently delivering accurate and potent medications.

To ensure accuracy, I implement a thorough checklist for every task, double-checking all medications and patient information before finalizing orders. I also prioritize organization in my workspace, which helps reduce errors. Collaborating with team members for a fresh set of eyes on critical tasks can also enhance precision.

In a fast-paced environment, I prioritize tasks based on urgency and impact on customer service. I start with any critical orders that need immediate attention, followed by tasks that enhance overall workflow. Regularly communicating with team members helps to reassess priorities as new demands arise, ensuring we meet our customers' needs effectively.

Absolutely, I thrive in environments where multitasking is necessary. I often organize my workload to tackle various tasks concurrently while keeping an eye on quality. My strategy includes using tools, such as to-do lists or project management software, to track progress and prioritize effectively.

Communication is vital in my role as a Pharmacy Technician. It aids in verifying patient information, collaborating with pharmacists, and addressing customer inquiries efficiently. Open communication fosters a team-oriented environment where we can share insights and feedback. I always strive to provide clear and concise information to both clients and colleagues.

I prioritize customer satisfaction by actively engaging with clients and understanding their needs. I make sure to provide timely updates on their orders and encourage feedback. By striving for accuracy and being responsive to their inquiries or concerns, I aim to create a positive experience that exceeds their expectations.

My motivation stems from a genuine passion for helping others, especially in improving the health and well-being of pets. Knowing that my work directly impacts the lives of these animals and their owners inspires me to deliver my best every day. Additionally, the opportunity for learning and professional growth in the pharmacy field keeps me challenged and engaged.

During busy shifts, I manage stress through a mix of mindfulness and structured time management. I focus on the immediate task at hand, one step at a time, while taking deep breaths when needed. Staying organized and effectively communicating with my team helps mitigate chaos, allowing us to maintain excellent service even under pressure.

I am excited about the opportunity to work for Mixlab because of its commitment to high-quality, personalized pet care. I admire the company’s values of inclusion and teamwork, which align with my own. Being part of a team that makes a direct impact on the lives of pets and their owners is a dream come true for me.