Field Service Coordinate Planner

Description

Summary

Ensure accurate planning for the service field technicians, follow up on progress on location for field service Technicians, correct handling of service orders and on time issuing of service orders and parts. Ensure the availability of needed parts, correct documentation and travel requirements, correct handling of customers, Moba-subs and agent expectations for planning. Correct work preparation for service and installations jobs. Improve customer satisfaction and create win-win for customer and Moba. 

Key Responsibilities:

• Service & Support Request Coordination:
  Manage incoming service and support requests.
• Communicate effectively with field technicians, providing instructions and updates. 
• Customer Communication:
  Serve as a point of contact for customers, providing updates on request status, scheduling, and follow-ups on outstanding invoices.
• Scheduling & Workflow Management:
  Assist in scheduling service activities and coordinating resources to optimize efficiency.
• Reporting & Documentation:
  Generate and maintain reports on service performance, request trends, and team productivity. 
• System & Process Support:
  Work with internal teams to improve CRM and phone systems, ensuring efficient service tracking and communication.
• Administrative Support:
  Assist with preparing estimates, quotes, and invoices while maintaining accurate records.
• Performance Monitoring:
  Track key performance metrics and contribute to process improvement initiatives for better service operations.
• Identifies areas for improvement and implements process enhancements.  
  

Requirements

Qualifications & Skills:

• Experience:
  • 3+ years of experience in service coordination, administrative support, or customer service roles, preferably in an industrial or technical environment.
• Administrative & Organizational Skills:
  • Strong ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced setting.
  • Experience with scheduling, record-keeping, and report generation.
• Customer Service & Communication:
  • Excellent verbal and written communication skills, with the ability to professionally interact with customers and internal teams.
  • Strong follow-up and problem-solving skills.
  • Bilingual (English & Spanish) preferred to enhance communication with a diverse customer base.
• Technology Proficiency:
  • Experience using CRM software, phone systems, and Microsoft Office (Excel, Word, PowerPoint).
• Process Improvement & Documentation:
  • Ability to assist in developing SOPs and improving  workflow efficiency.

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Additional Requirements:

• Education:
  • An associate degree or relevant certification in Business Administration, Operations Management, or a related field is preferred. Equivalent experience will be considered.
• Location & Travel:
  • This position offers a flexible remote work arrangement, but candidates must be located within commuting distance of our Weston, FL office 

  Occasional travel may be required for meetings or training, to our office located in Wixom, MI