Job details

Field Service Coordinate Planner

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Description

Summary

Ensure accurate planning for the service field technicians, follow up on progress on location for field service Technicians, correct handling of service orders and on time issuing of service orders and parts. Ensure the availability of needed parts, correct documentation and travel requirements, correct handling of customers, Moba-subs and agent expectations for planning. Correct work preparation for service and installations jobs. Improve customer satisfaction and create win-win for customer and Moba.

Key Responsibilities:

Service & Support Request Coordination:
Manage incoming service and support requests.
Communicate effectively with field technicians, providing instructions and updates.
Customer Communication:
Serve as a point of contact for customers, providing updates on request status, scheduling, and follow-ups on outstanding invoices.
Scheduling & Workflow Management:
Assist in scheduling service activities and coordinating resources to optimize efficiency.
Reporting & Documentation:
Generate and maintain reports on service performance, request trends, and team productivity.
System & Process Support:
Work with internal teams to improve CRM and phone systems, ensuring efficient service tracking and communication.
Administrative Support:
Assist with preparing estimates, quotes, and invoices while maintaining accurate records.
Performance Monitoring:
Track key performance metrics and contribute to process improvement initiatives for better service operations.
Identifies areas for improvement and implements process enhancements.

Requirements

Qualifications & Skills:

Experience:
- 3+ years of experience in service coordination, administrative support, or customer service roles, preferably in an industrial or technical environment.
Administrative & Organizational Skills:
- Strong ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced setting.
- Experience with scheduling, record-keeping, and report generation.
Customer Service & Communication:
- Excellent verbal and written communication skills, with the ability to professionally interact with customers and internal teams.
- Strong follow-up and problem-solving skills.
- Bilingual (English & Spanish) preferred to enhance communication with a diverse customer base.
Technology Proficiency:
- Experience using CRM software, phone systems, and Microsoft Office (Excel, Word, PowerPoint).
Process Improvement & Documentation:
- Ability to assist in developing SOPs and improving workflow efficiency.

Additional Requirements:

Education:
- An associate degree or relevant certification in Business Administration, Operations Management, or a related field is preferred. Equivalent experience will be considered.
Location & Travel:
- This position offers a flexible remote work arrangement, but candidates must be located within commuting distance of our Weston, FL office
Occasional travel may be required for meetings or training, to our office located in Wixom, MI

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Field Service Coordinate Planner, Moba Group

Are you looking for an exciting opportunity as a Field Service Coordinate Planner with Moba in Weston, Florida? You're in the right place! As a Field Service Coordinate Planner, you'll play a crucial role in ensuring our field technicians are well-prepared and equipped to deliver top-notch service to our valued customers. Your day-to-day will involve coordinating service and support requests, managing communication between field technicians and customers, and ensuring that all service orders are processed accurately and promptly. You'll also be responsible for maintaining smooth workflow management, preparing cost estimates, quotes, and invoices, and generating reports to track service performance. With a commitment to improving customer satisfaction, your skills in problem-solving and organization will shine as you identify areas for improvement and implement processes that benefit both our team and clients. At Moba, we understand the importance of having a supportive and communicative environment, so you'll actively engage with internal teams to enhance our CRM and phone systems. If you're a detail-oriented individual with a knack for multitasking, we would love to hear from you. Your experience in service coordination or customer service will be an asset as you join our dynamic team in Weston, where flexible remote work options and occasional travel to our Wixom, MI office are part of the package. Join us in creating win-win scenarios and contributing to an enriching customer experience!

Frequently Asked Questions (FAQs) for Field Service Coordinate Planner Role at Moba Group

What qualifications are needed for the Field Service Coordinate Planner position at Moba?

For the Field Service Coordinate Planner role at Moba, we are looking for candidates with at least 3 years of experience in service coordination, administrative support, or customer service roles, ideally within an industrial or technical setting. Strong organizational skills, effective communication abilities, and proficiency in CRM software and Microsoft Office are also important. A relevant educational background or certification in Business Administration, Operations Management, or a related field is preferred, but equivalent experience is taken into consideration.