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Remote Customer Service - Email & Moderation Support (3926)

Do you spend your free time trying to get to the next level? We have a great opportunity for you!


ModSquad has partnered with a popular mobile games developer. This company develops games with thoughtful, compelling stories and their goal is to create joyful experiences that awaken players' desire to see what happens next.


This a fully remote opportunity and as a member of this team, you will respond to customer inquiries via emails and moderate content via Facebook.


Hours of Operation: 

24/7, including all holidays.

Especially seeking those who are available early mornings, late evenings, and weekends.


Commitment:

10 hours per week

90 days (as needed)



What We Are Looking For?
  • Candidates that have significant previous CS and Moderation experience.
  • Candidates that have the ability to retain a lot of information about different games
  • Candidates with access to a recent iOS or Android device (even better if you have both!) 
  • Candidates that have game backend tool experience (not required, but appreciated)
  • Candidates who are willing to create a Facebook account to use for work.


Workspace Requirements
  • A dedicated laptop or desktop computer with Windows 10 or above and at least 8GB of RAM.
  • A stable broadband internet connection.
  • Willingness to install ModSquad security software and two-factor authentication app on your mobile device.
  • Access to a webcam or smartphone capable of taking pictures.


***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!


Please note:  A Chromebook is not sufficient for ModSquad projects.


Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 


ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 


***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process


Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

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CEO of ModSquad
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Amy Pritchard
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ModSquad is a global digital company offering engagement services based in America and currently has over 10,000 moderators in its network.

37 jobs
BADGES
Badge Future MakerBadge InnovatorBadge Rapid Growth
CULTURE VALUES
Customer-Centric
Mission Driven
Work/Life Harmony
Inclusive & Diverse
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Contract, remote
DATE POSTED
May 12, 2024

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