Job details

Customer Service Rep II (Honolulu, Hawaii, United States, 96817)

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.CUSTOMER SERVICE REP II – Honolulu, HIExpected base pay rates for the role will be between $43,000 and $60,000 at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.SIGN ON BONUS $1250PERFECT ATTENDANCE BONUS $750Primary ObjectiveTo ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.Primary Function And ScopeProvides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).Responsible for keying in orders, processing faxes, and preparation of reports.Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.Responds to customer needs.Participates in special projects and performs additional duties as required.Experience And Knowledge RequiredA High School Diploma or GED equivalency is required.2 or more years of call center or customer service experience.Focus on customer account management preferredPrior textile industry knowledge is preferred.We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!Active military, transitioning service members and veterans are strongly encouraged to apply.Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Average salary estimate

$51500 / YEARLY (est.)

min

max

$43000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep II (Honolulu, Hawaii, United States, 96817), Mohawk Industries

Are you ready to take your career to the next level? Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States, as a Customer Service Rep II in sunny Honolulu, Hawaii! At Dal-Tile, we believe that our dedicated team is the backbone of our success, and we pride ourselves on creating a family-friendly work environment where everyone can thrive. In this role, you'll be the point of contact for our customers, handling everything from inquiries and samples to processing sales transactions with ease. We're looking for someone who truly enjoys helping others and can field a high volume of incoming calls while maintaining a positive attitude. Your responsibilities will include managing customer accounts, processing orders, and working closely with internal teams to resolve any issues that may arise. If you have at least two years of customer service or call center experience and a passion for making a difference, we want to hear from you! Not only do we offer a competitive salary, expected to range from $43,000 to $60,000 based on your qualifications, but we also provide a robust benefits package, including a sign-on bonus and a perfect attendance bonus. Plus, with opportunities for growth and promotion, a career with Dal-Tile can truly be a fulfilling journey. So, if you're ready to make an impact and be part of a supportive team, explore this exciting opportunity in Honolulu today!

Frequently Asked Questions (FAQs) for Customer Service Rep II (Honolulu, Hawaii, United States, 96817) Role at Mohawk Industries

What are the responsibilities of a Customer Service Rep II at Dal-Tile?

As a Customer Service Rep II at Dal-Tile, you will be responsible for managing customer account inquiries, processing sales orders, providing product information, and ensuring timely order fulfillment. Handling a high volume of inbound calls, you'll act as a key support link between the company and customers while addressing issues related to orders from entry through delivery.