Licensed Optician - Assistant Manager - job 1 of 2

As a Licensed Optician - Assistant Manager at America's Best, you will oversee the daily operations of the store, drive sales performance, manage inventory, and ensure outstanding customer service. Your role will include supervising the Opticians and sales associates, ensuring compliance with company policies, and executing marketing initiatives to enhance the customer experience.

To qualify for the Licensed Optician - Assistant Manager position at America's Best, you must hold a valid Optical license as required by the state, have optical sales experience, and preferably supervisory experience. Strong communication and organizational skills, along with an ability to analyze financial reports, are essential for success in this role.

Yes, at America's Best, we believe in nurturing talent and providing opportunities for professional growth. New Licensed Optician - Assistant Managers receive training programs and access to educational courses, enabling them to build their skills and take on increasingly pivotal roles within the company.

Work-life balance is important at America's Best, which is why as a Licensed Optician - Assistant Manager, you can enjoy Sundays off, allowing you to recharge. We strive to foster an environment where our team members can maintain personal lives while also excelling in their careers.

Licensed Optician - Assistant Managers at America's Best enjoy a competitive compensation package that includes bonus potential, comprehensive health and dental insurance, a 401k retirement savings plan with company match, paid time off, holidays, parental leave, and an employee eyewear discount, among other benefits.

To ensure quality standards are met, I plan to implement regular training sessions for staff, set clear expectations for service and product quality, and conduct periodic audits of operations. Engaging with customers for feedback is also essential.

In my previous role, I held a team meeting to set collective sales goals, recognizing individuals for their contributions. This built team spirit and significantly improved performance, showcasing how recognition can drive motivation.

I would analyze sales data to identify trends, create targeted promotions, and work with the marketing team to highlight our products. Additionally, I’d promote upselling through staff training on product features and benefits.

I prioritize forecasting staffing needs, ensuring we always have the right number of skilled staff on hand. Recruiting actively and retaining talent through recognition and growth opportunities is vital for overcoming staffing challenges.

I have a solid background in inventory management, having implemented inventory audits and streamlined processes to reduce waste and enhance efficiency while ensuring we always meet the needs of our customers.

My approach to customer service is rooted in empathy and active listening. I encourage all team members to really understand customer needs, ensuring they receive tailored solutions and building long-term relationships.

The most important quality is leadership. A successful Assistant Manager must inspire their team, be approachable, and foster an environment where everyone feels motivated to deliver exceptional customer experiences.

In previous roles, I’ve analyzed and created financial reports, using them to make informed decisions. I believe understanding financial data is crucial for driving store performance and making strategic adjustments.

I believe in having one-on-one conversations to understand underlying issues and providing constructive feedback, setting clear improvement goals, and assisting with training or resources to ensure team members succeed.

Adapting to changes requires flexible thinking and communication. I regularly communicate with team members about new marketing strategies and encourage them to share insights and suggestions based on customer interaction.