Customer Support Agent
Skills
- Fluency in English
- Outstanding communication skills
- Multi-tasking ability
- Self-motivation with new technologies
- Analytical problem-solving skills
Responsibilities
- Receive and respond to customer inquiries via email and callbacks
- Classify inquiries based on severity and priority
- Investigate and resolve inquiries according to knowledge base articles
- Escalate issues requiring additional expertise to Tier 2 / Tier 3 team
- Provide timely updates to customers until resolution is reached
- Participate in cross training for backup coverage
Education
- 1-2 years in customer service role
Benefits
- Competitive salary
- Opportunity to work with a global team
- Focus on community empowerment
Average salary estimate
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