Lead service engineer

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.Atlas allows customers to build anywhere-on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.The Atlas Foundational Services team develops and operates tier-zero services, frameworks and libraries that form the backbone of Atlas - MongoDB's fully managed multi-cloud database service.Our newly formed organization is spearheading the first re-architecture effort since the inception of Atlas and empowers other MongoDB teams to build more robust, performant and maintainable features faster.We are a group of engineers and engineering leaders from a variety of backgrounds who share a passion for solving difficult distributed systems problems to the benefit of real-world customers.We prioritize security, durability, availability and performance in everything we do. If you share our passion, have practical experience leading the development and operation of large-scale, distributed systems and are looking to work with, lead and learn from kind and capable engineers, we are looking for you!We are looking to speak to candidates who are based in New York City, NY for our hybrid working model.Position Expectations / Role Responsibilities / What you'll do...• Work with stakeholders in engineering and product to define and refine your team's roadmap. Track execution, remove roadblocks and report progress on individual projects• Manage and mentor engineers up to the senior level• Support your engineers in gathering requirements, defining scope and delivering new software components / features or significant improvements• Contribute to and provide feedback on scope, design, change management and operational readiness documents• Operate large-scale, distributed systems including incident management, leading root cause analysis of defects, and defining and executing on corrective actions• Continuously improve operational best practices and processes for the teamQualifications / Requirements / We're looking for someone with...• BSc or higher in Computer Science or equivalent experience• Theoretical background in Distributed Systems and / or Database Management Systems• At least 7 years of practical experience in Software Engineering, with at least 2 years as a Lead or Engineering Manager• At least 3 years of experience delivering and operatiing scalable, distributed production systems• Experience at mitigating and diagnosing customer-impacting issues• Strong verbal and written English communication skills, including technical writing• Track record of effectively working with stakeholders across job functions (e.g., product / design)To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.Learn more about what it's like to work at MongoDB , and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.To request an accommodation due to a disability, please inform your recruiter.MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disabilityMongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location.Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include : equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings.Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.MongoDB's base salary range for this role in the U.S. is :$137,000 $270,000 USDLast updated : 2024-09-08