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Boutique Keyholder
Job Title: Boutique Key Holder
Location: Soho Boutique, New York
Reporting To: Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to
be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious
materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine
jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships
with our community, who we owe our success to. We are looking for someone special to join our team to help us
make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service
that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and
a loyal and growing community who advocate for us.
What you’ll do
Keyholder
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Fully responsible for all store operations and administration when on a shift without the Boutique
Manager or Boutique Assistant Manager
Ensure that opportunities for improvement and/or any issues or concerns are communicated to the
Boutique Manager regularly and in sufficient detail
Trusted key holder responsible for opening/closing store
Team Management
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Support integration and training of new starters
Support on-going staff training, coaching and development
Motivate team to drive sales to achieve store target
Ensure all staff adhere to Monica Vinader Dress Code policy
Ensure staff comply to company policies, procedures and instructions at all times
Customer Service
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Ensure the team deliver a consistent and exceptional standard of customer service
Greet all clients with a friendly and welcoming demeanour
Establish client’s needs, offer guidance and advice
Maintain high level of customer service at all times
Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
Mystery shop reports should not be below 75%
Manage all customer issues following Monica Vinader company guidelines
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
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Clienteling
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Collect and update customer information to ensure efficient use of client book and accurate data capture
Develop and maintain client relationships in line with Monica Vinader company guidelines
Assist Marketing with arranging boutique events
Store Operations
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Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in
accordance with company guidelines
Ensure the appropriate processing of:
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store maintenance and snagging
internal/external transfers
maintaining back stock, trays, packaging and cash desk
in-store services (including engraving)
repairs and damages
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Compile and execute all Boutique reports
Cash Handling and Payment Processing
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Ensure sufficient staff training is carried out prior to staff processing payments
Process payments, refunds and exchanges accurately following company guidelines
Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
Managing petty cash in absence of Boutique Manager
Stock Management
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Adhere to Monica Vinader Stock Management policy
Report discrepancy/stock loss incidents to Boutique Manager
What you’ll bring
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Customer obsessed and always prepared to go the extra mile
An excellent communicator with strong interpersonal skills
Proactive, positive and flexible
Commercially aware and target motivated
Ability to upsell and link sell
Ability to build and maintain a client book
Ability to work well under pressure in a fast paced environment, autonomously or as part of a team
To be successful at Monica Vinader...
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You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Page 2 of 3
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You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humour
You are an insatiable learner
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer
service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal
experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in
others. We are open and honest with each other while ensuring we take an empathetic and supportive
approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine
focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are
exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to
make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement
sustainable changes to ensure that career opportunities and progression are open to all. We commit to
celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job
description may be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
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Monica Vinader is a chain of jewelry stores that sells pieces made from precious metals and precious stones. The headquarters is in Wells-Next-The-Sea, Norfolk, UK.
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Full-time, on-site
DATE POSTED
November 22, 2024
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