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Server - Ladd's Tavern (PT)

Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Please Click Here to apply internally.At Pendry, It’s All Because of YOU!ServerImagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.Your Journey• Ensure food and beverages are being served in a professional and timely manner• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.• Adhere to all cleaning and safety standards• Attend daily pre-shift meeting• Consistently follow the food & beverage sequence of service with the utmost attention to detail• Deliver on guests’ expectations and have the desire to create WOW moments• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needsAbout You• You are passionate about spirits, wine, and food• You are personable and love engaging with guests• You are open to learning, developing, and growing both yourself, personally, and helping others do the same• You are trustworthy and have integrityMust Haves• Ability to work a flexible schedule, including weekends and holidays• Ability to collaborate in a team environment• Basic communication skills• One year minimum of experience in food and beverage operations, a plus• Prior micros or other systems experience, a plus• Luxury hotel experience, a plusYou Will Enjoy• Free meals• Free uniforms and cleaning• Ongoing community outreach events• Hotel discounts• Associates’ events throughout the year• Healthcare benefits• 401k retirement plan with company matchingPhysical Requirements• Ability to stand and exercise mobility for extended periods of time during your scheduled shift• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basisAt Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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What You Should Know About Server - Ladd's Tavern (PT), Montage International

Are you ready to be part of something truly special? At Pendry, we embrace every moment and every guest by creating incredible dining experiences at our Ladd's Tavern in Peapack and Gladstone, NJ. As a Server, you'll be in the thick of the action, where your passion for food, wine, and spirits will shine. You won’t just serve meals; you'll create delightful memories for our guests. Your role will involve not just taking orders, but also engaging guests in a way that makes them feel cherished and welcome. Imagine tending to guests, assisting them in selecting just the right dish or cocktail, and making their dining experience extraordinary. With every plate cleared and every drink refilled, you’ll ensure that they feel valued and satisfied. Our success hinges on your creativity and dedication, and we highly encourage you to bring your vibrant personality to our team. If you're someone who thrives in a dynamic, fast-paced environment and you're eager to learn and grow, Pendry is the perfect fit for you. We celebrate individuality and are committed to providing a supportive culture that nurtures your personal and professional development. Join us at Ladd's Tavern, where you won’t just have a job—you’ll build a fulfilling career!

Frequently Asked Questions (FAQs) for Server - Ladd's Tavern (PT) Role at Montage International
What are the key responsibilities of a Server at Ladd's Tavern?

As a Server at Ladd's Tavern, you will be ensuring that food and beverages are served professionally and promptly to enhance each guest's experience. This includes assisting with menu selections, taking accurate orders, anticipating guest needs throughout their meal, and promoting menu items to encourage sales. You'll also address any concerns, ensuring satisfaction during dining.

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What qualifications do I need to become a Server at Pendry?

To be a Server at Pendry’s Ladd's Tavern, you should have a minimum of one year of experience in food and beverage operations. Good communication skills and the ability to work as part of a team are essential. Any experience with luxury hotel environments or familiarity with micros systems is a plus, but above all, a passion for service and food is what matters most.

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How can I excel as a Server at Ladd's Tavern in Peapack and Gladstone?

Excelling as a Server at Ladd's Tavern involves staying engaged with guests, anticipating their needs, and delivering WOW moments through attentive service. Developing good knowledge of the menu and practicing suggestive selling can significantly enhance guest satisfaction and increase sales.

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What benefits do Servers receive when working at Pendry?

Servers at Pendry enjoy numerous benefits, including free meals, uniforms, and access to health care. Additionally, there are great working conditions, with opportunities for professional development, community outreach events, and discounts on hotel stays.

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Is it possible to grow my career as a Server at Pendry?

Absolutely! Pendry nurtures a culture of growth and development. As a Server, you will have opportunities to learn various aspects of the business, providing a pathway for careers beyond serving, in culinary positions, management, or other hospitality roles.

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Common Interview Questions for Server - Ladd's Tavern (PT)
Can you describe your experience in the food and beverage industry?

When answering this question, focus on your relevant experiences, including specific roles and responsibilities. Discuss how your past experiences have prepared you for the Server role at Ladd's Tavern, and emphasize any customer service or restaurant skills you've developed.

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How do you stay organized during a busy shift?

Explain your strategies for staying organized, such as using mental checklists, prioritizing tasks, and maintaining open communication with your team. Provide examples from your past roles that demonstrate your ability to manage multiple tasks effectively under pressure.

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What would you do if a guest had a complaint?

Describe your conflict resolution skills. Explain the importance of listening to the guest, empathizing with their situation, and taking immediate action to address their concerns. Share an example of how you've resolved a situation successfully in the past.

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How do you approach menu recommendations?

Focus on your knowledge of the menu items. Explain that you enjoy engaging with guests and providing personalized recommendations based on their preferences, dietary restrictions, or special occasions. Using suggestive selling techniques can not only enhance their experience but also increase sales.

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Can you give an example of how you handled a difficult customer?

Share a specific incident where you successfully addressed a difficult situation with a customer. Highlight your patience, understanding, and ability to resolve issues while keeping the guest satisfied.

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What makes you passionate about working in the hospitality industry?

Express your love for creating memorable guest experiences. Discuss how every interaction is an opportunity to make someone’s day brighter and how that motivates you to excel in your role as a Server.

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How do you prioritize tasks during service?

Explain your process for prioritizing tasks, such as focusing on immediate guest needs, aligning with kitchen flow, and balancing the workload among your team. Sharing practical examples will illustrate your organizational skills.

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What strategies do you use when upselling menu items?

Discuss your approach to upselling by mentioning your knowledge of the menu, understanding guest preferences, and sharing excitement about specific items. Personal anecdotes where your recommendations enhanced guest experiences would strengthen your answer.

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How do you ensure food safety and cleanliness in your role?

Detail your commitment to food safety and cleanliness practices. Discuss familiar policies or standards you've adhered to in previous roles to maintain a safe dining environment.

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Why do you want to work as a Server at Pendry?

Articulate your admiration for Pendry’s mission, culture, and commitment to guest satisfaction. Connect your values and aspirations to what Pendry represents, showcasing your genuine interest in the position.

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Montage International, the ultra-luxury hospitality management company founded by Alan J. Fuerstman, features a distinctive collection of hospitality brands. Montage International encompasses the ultra-luxury brand Montage Hotels & R...

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Part-time, on-site
DATE POSTED
December 5, 2024

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