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Job details

Customer Care Expert - Hebrew Speaker (Evening Shift)

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 30 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

As a Customer Care Expert, you will:

  • Provide care to our users through calls, chats and email
  • Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
  • Help them solve problems while exposing additional ways they can achieve their goals and succeed online
  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
  • Develop and maintain positive customer relations and satisfaction
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible
  • Work with all other departments and product teams, and liaise with them about our users’ needs

Qualifications

  • Fully proficient in Hebrew and fluent in English
  • At least 1-year of customer service experience (in any industry)
  • Located and eligible to work full-time in Israel
  • You hold yourself to high-performance standards and work to improve constantly
  • You are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needs
  • Communication skills enable you to solve problems thoughtfully and effectively
  • Fast learner and adaptable
  • Tech-savvy and eager to explore new technologies

Additional Information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.

Please send your CV in English

These are the shifts we currently have available:

  • Sunday-Thursday (11:30am-20:30pm) This role is Hybrid.
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What You Should Know About Customer Care Expert - Hebrew Speaker (Evening Shift), Wix

Join Wix as a Customer Care Expert - Hebrew Speaker in Tel Aviv, Israel, and become part of a vibrant team that's passionate about helping users succeed online! At Wix, we’ve been on a journey since 2006, growing to a team of 5,000 employees across 17 countries. Our mission? To empower everyone to thrive in the digital space. In this role, you’ll provide top-notch care to our users through calls, chats, and emails. You'll dive deep into understanding each user's business goals, helping them uncover their needs, and guiding them on their journey towards online success. Not only will you solve their problems, but you’ll also suggest innovative ways they can enhance their experience with our platform. Collaboration is key, as you'll work with various departments and product teams to improve user satisfaction. We value high performance, so we're looking for someone who's fully proficient in Hebrew, fluent in English, and has at least a year of customer service experience. If you are a tech-savvy communicator who loves building relationships and is excited about learning new technologies, then we want to hear from you. In our friendly and dynamic environment, you’ll find numerous growth opportunities and the chance to make a real impact on user experiences. Get ready to join a supportive team dedicated to enhancing the way we support our users and delivering the best customer care around.

Frequently Asked Questions (FAQs) for Customer Care Expert - Hebrew Speaker (Evening Shift) Role at Wix
What shift timings are available for the Customer Care Expert - Hebrew Speaker role at Wix?

The current shift available for the Customer Care Expert - Hebrew Speaker position at Wix is Sunday to Thursday from 11:30 AM to 8:30 PM. This evening shift allows team members to engage with users during peak hours effectively, providing them support when they need it most.

Join Rise to see the full answer
Common Interview Questions for Customer Care Expert - Hebrew Speaker (Evening Shift)
What do you enjoy most about working in customer service?

Share your passion for helping others and your enjoyment of the thrill of solving problems. Highlight how customer service allows you to connect with diverse individuals and make a positive impact on their experiences.

Join Rise to see the full answer
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Wix (NASDAQ:WIX) is a publicly listed software company in the US, that offers a powerful, no code website builder that comes equipped with business tools that can help users and businesses create HTML5 websites and mobile sites.

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BADGES
Badge ChangemakerBadge Diversity ChampionBadge Family FriendlyBadge Office VibesBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 7, 2024

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