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Client Experience Specialist

Morgan & Morgan is seeking a Client Experience Specialist to provide exceptional service for their Clients. The firm is dedicated to consumer rights and values every employee's role in this mission.

Skills

  • Critical thinking
  • Multi-tasking
  • Problem-solving
  • Interpersonal communication

Responsibilities

  • Provide best-in-class client service experience
  • Analyze client concerns and provide timely solutions
  • Provide one-call resolution
  • Develop and maintain positive client relations
  • Employ strong interpersonal skills to handle difficult calls

Education

  • High school diploma or equivalent

Benefits

  • Medical and dental insurance
  • 401(k) plan
  • Paid time off
  • Paid holidays
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Experience Specialist, Morgan & Morgan, P.A.

If you're looking for an exciting opportunity to make a real difference, consider applying for the Client Experience Specialist role at Morgan & Morgan in Longwood, Florida! At Morgan & Morgan, we’re committed to being the voice of the people, and every employee plays an essential role in achieving this mission. As a Client Experience Specialist, you'll be at the heart of our operations, addressing the needs and concerns of our clients through various channels. Your primary goal will be to provide exceptional service by handling complaint calls, emails, and surveys to ensure each client feels heard and valued. We cherish innovative thinking, so you’ll have the freedom to creatively solve client issues and work towards impactful solutions. In this dynamic environment, you'll collaborate with multiple departments to maintain positive client relations while honing your abilities to effectively manage challenging interactions. We pride ourselves on having a supportive team that values professional and personal growth. To thrive in this position, strong interpersonal skills, patience, and the ability to stay calm under pressure are crucial. With flexible shifts and a comprehensive benefits package, including healthcare and 401(k), joining Morgan & Morgan means becoming part of a passionate team devoted to consumer rights. If you're eager to enhance your career while helping others, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Client Experience Specialist Role at Morgan & Morgan, P.A.
What are the responsibilities of a Client Experience Specialist at Morgan & Morgan?

The responsibilities of a Client Experience Specialist at Morgan & Morgan involve providing exceptional service to clients by handling a range of communications including complaint calls, emails, and survey responses. Specialists analyze client concerns to provide timely solutions, striving for one-call resolutions and maintaining positive relations while closely collaborating with other departments to address clients' needs efficiently.

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What qualifications do I need to work as a Client Experience Specialist at Morgan & Morgan?

To qualify for the Client Experience Specialist role at Morgan & Morgan, candidates should have a minimum of six months employment with the firm. Essential skills include strong critical thinking, the ability to multitask, problem-solving capabilities, and excellent verbal and written communication skills. It's important to be empathetic, flexible, and professional when interacting with clients.

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What does a typical work schedule look like for a Client Experience Specialist at Morgan & Morgan?

Client Experience Specialists at Morgan & Morgan typically work during business hours from Monday to Friday, 8:00 am to 8:00 pm EST. While initial shifts are assigned based on seniority, new hires should be prepared to work flexible hours within that timeframe to best accommodate client needs.

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How does Morgan & Morgan support the development of a Client Experience Specialist?

Morgan & Morgan is dedicated to the growth and development of its employees, including those in the Client Experience Specialist role. The firm provides comprehensive training, ongoing support from experienced team members, and opportunities for career advancement, allowing specialists to continually enhance their skill sets while contributing to the firm's mission.

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What benefits can I expect as a Client Experience Specialist at Morgan & Morgan?

As a full-time Client Experience Specialist at Morgan & Morgan, you will benefit from a robust benefits package that includes medical and dental insurance, a 401(k) plan, paid time off, and paid holidays. The firm values its employees and believes that providing excellent benefits is vital for sustaining a positive work environment.

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Common Interview Questions for Client Experience Specialist
How would you handle a difficult client interaction as a Client Experience Specialist?

When faced with a tough client interaction, start by actively listening to the client’s issue. Acknowledge their feelings and problem, and reassure them that you’re there to assist. Use your problem-solving skills to explore viable solutions and work towards a resolution. If necessary, escalate to a supervisor while keeping the client informed throughout the process.

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What makes you a good fit for the Client Experience Specialist role at Morgan & Morgan?

Highlight your relevant skills, such as communication, empathy, and problem-solving abilities. You can discuss your passion for consumer rights and the importance of providing exceptional customer service. By sharing your experience in similar roles, you can demonstrate why you’d be an asset to the Morgan & Morgan team.

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Can you describe a time you successfully resolved a challenging client complaint?

Share a specific instance where you identified a client’s pain point, took the time to listen, and proposed a clear solution. Emphasize the steps you took to ensure their satisfaction and how you maintained a positive interaction, leading to a successful resolution and possibly even improved loyalty to the company.

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How do you prioritize tasks when dealing with multiple clients at the same time?

Discuss your approach to multitasking, emphasizing your critical thinking and organizational skills. You might mention prioritizing tasks by urgency and impact or using tools to help keep track of client needs while ensuring every client feels valued and heard during interactions.

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What strategies would you use to ensure effective communication with clients?

Discuss the importance of clarity and empathy in communication. You might mention techniques like paraphrasing client concerns to confirm understanding, asking clarifying questions, and maintaining a positive tone. Highlight your ability to adapt your communication style to the client’s preferences.

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How do you handle feedback and criticism?

Explain that you view feedback as an opportunity for growth. Share your methods for processing constructive criticism and how it has positively impacted your work. Illustrate your willingness to adapt and improve based on insights from supervisors and clients.

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Describe how you would research a client's issue if you're not familiar with it.

State that you would take a proactive approach by gathering all available client information, checking company resources, and collaborating with colleagues. Emphasize your initiative in ensuring timely resolution and your commitment to keeping the client informed throughout the process.

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What personal qualities do you think are important for a Client Experience Specialist at Morgan & Morgan?

Discuss qualities such as empathy, patience, strong communication skills, and resilience. Explain how these traits contribute to handling difficult situations and fostering a positive experience for clients, aligning with Morgan & Morgan's mission of being 'For the People.'

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How would you ensure a one-call resolution for a client's issue?

Emphasize the importance of being knowledgeable about company policies and resources to provide accurate information. Highlight your problem-solving abilities in identifying client needs efficiently, and your commitment to treating each call with care to ensure you resolve issues in a single interaction.

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Why do you want to work for Morgan & Morgan specifically?

Express your admiration for Morgan & Morgan's commitment to consumer rights and advocacy. Share your personal or professional alignment with the firm’s mission and values, demonstrating your enthusiasm for being part of a team that prioritizes making an impactful difference.

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Founded in 1988 and headquartered in Orlando, Florida, Morgan & Morgan is a law firm that specializes in nationwide mass tort litigation. The firm handles cases including personal injury, negligence, insurance disputes, defective product suits, cl...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$35,000/yr - $45,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 16, 2024

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