CRM Specialist

Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
Provide helpful and relevant information to ensure a positive customer experience.
Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
Demonstrate in-depth knowledge of products or services to confidently address customer queries.
Resolve customer complaints and issues promptly, ensuring customer satisfaction.
Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
Leverage customer service skills to maximize the value of each customer interaction.
Apply all acquired skills from company trainings
Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
Escalate unresolved issues or concerns to the Team Leader for resolution.
Ensure the confidentiality of client and customer data.
Follow company policies and procedures diligently.
Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
Perform any additional duties assigned, in alignment with the role’s scope.

Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
Native Arabic speaker with fluent English (written and spoken).
2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
Proficient in CRM software and customer support tools, with strong computer literacy
Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
Commitment to confidentiality and adherence to company policies and procedures.
Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About CRM Specialist, Morni

If you're looking to take your career to the next level, consider joining our dynamic team as a CRM Specialist! At our company, we pride ourselves on providing exceptional service across multiple contact channels, and we're seeking an individual who shares our commitment to customer satisfaction. As a CRM Specialist, you'll play a crucial role in handling customer inquiries with precision and care, whether they come in via phone, social media, or email. You’ll provide not just answers, but also insightful and relevant information to create positive experiences. Your ability to manage feedback effectively and resolve complaints rapidly will ensure that our customers return to us with confidence. With your expertise in products and services, you'll confidently address queries, always aiming to enhance customer trust and loyalty through follow-ups and thorough issue resolution. In this role, you’ll accurately document interactions and manage various customer concerns while adhering to company policies and protecting sensitive customer data. Leveraging your 2+ years of experience in customer service and CRM roles, you'll collaborate with our team to improve service quality and meet performance targets. Whether you’re mentoring others or participating in team training, your proactive approach will drive our success. A Bachelor’s degree in Business Administration or a related field, along with strong communication skills in both Arabic and English, will help you thrive in this position, ensuring you’re at the top of your game while contributing to our vibrant workplace culture. If you’re looking for a fulfilling opportunity where you can make a real difference, we’d love to hear from you!

Frequently Asked Questions (FAQs) for CRM Specialist Role at Morni

What are the main responsibilities of a CRM Specialist at this company?

As a CRM Specialist at our company, your main responsibilities include handling customer inquiries via various channels, managing feedback, resolving complaints, and maintaining accurate records of customer interactions. Your role is crucial in ensuring customer satisfaction and trust.