Desktop Support Technician - job 2 of 2

Our client is looking for a Desktop Support Technician for a 3-month contract in Wilmington, DE 19801.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.Contract Duration: 3 monthsRequired Skills & Experience• 2-3 years of related desktop and/or deskside support experience• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience• Excellent customer service skillsDesired Skills & Experience• Experience with HP Printer• A+ CertificationWhat You Will Be Doing• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.• Documents, maintains, upgrades, or replaces hardware and software systems.• Supports and maintains user account information including rights, security, and systems groups.• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.• Network connection issues, track network connections back to network switches.• Escalates problems and issues to a higher level of support if unable to resolve.• Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.• Interacts with customers, responding to routine technical questions or request for information.