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Technical Writer, IT and Cybersecurity

You will enable the development and commercialization of Motional’s self-driving technology as a critical member of the IT team. As we continue to grow and mature, it is essential that our documentation is crisp, comprehensive, and up-to-date. You will work with the leadership team to establish a documentation roadmap and have much autonomy in implementing the strategy. Leveraging best practices, innovation, science, and creativity, you will be organizing the complex topics surrounding IT and cybersecurity into easy-to-access and understand repositories for our employees.What You’ll Do:• Write, edit, validate, and maintain comprehensive standards, policies, and procedure documents for the IT and cybersecurity teams.• Maintain global internal knowledge bases for structure, ease of use, and readability.• Collaborate with and gather information from internal stakeholders to develop guidance and change management documents.• Translate complex technical topics into clear, concise, and easy-to-understand content for a non-technical audience.• Prioritize and manage stakeholder input and expectations across the organization.• Project manage document creation and update requests.• Develop, as needed, and adhere to consistent style and formatting guidelines defined by company and department standards.• Support the development of targeted and strategic communications collateral (e.g., Monthly dashboards, Team presentations).• Prepare, design, and publish documents and media that are distributed to internal Motional employees and external partners and stakeholders.What We’re Looking For:• Bachelor’s degree in Technical Communications, English, or Computer Science, or a post-secondary degree in an equivalent discipline (or equivalent experience).• Excellent written and oral communication skills.• 4+ years’ experience as a technical writer• Proven ability to write clear, concise, and user-focused technical documentation for a variety of audiences.• Ability to quickly learn new products and tools.• Detail-oriented, with a commitment to creating high-quality technical documentation.• Familiarity with the software development process and version-control software.• Ability to work both independently and collaboratively in a fast-paced environment.• Ability to prioritize and organize multiple tasks with tight, often simultaneous, deadlines.• Attention to detail, accuracy, and discovery skills.• Previous experience working in an Agile development environment.• Experience with applications such as Adobe Photoshop, Adobe Acrobat, Snagit, and multimedia tools.Working Conditions:• While performing the duties of this job, the employee is frequently required to convey and detect communication• The employee occasionally required to remain stationary at times for up to 50% of working time, move in designated working areas; & operate and use office equipment• The employee may occasionally move up to 50 poundsIf you don’t meet 100% of the qualifications outlined above - that’s okay! We encourage you to apply if you think this is a role that would make you excited to come into work every day and that you can deliver the results we need.The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.Salary Range$82,900—$135,500 USDMotional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.Our journey is always people first.We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.Higher purpose, greater impact.We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.Scale up, not starting up.Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Facebook, Instagram and YouTube.Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
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What You Should Know About Technical Writer, IT and Cybersecurity, Motional

Join Motional as a Technical Writer specializing in IT and Cybersecurity, where you'll play a pivotal role in shaping the documentation that powers our groundbreaking self-driving technology. As a key member of our IT team, you'll be tasked with transforming complex technical information into clear, concise, and accessible content that resonates with our diverse audience. Your mission will involve writing, editing, and maintaining high-quality documents that cover our internal standards, policies, and procedures, while also establishing a documentation roadmap in collaboration with our leadership team. You'll enjoy the autonomy to implement creative strategies to organize complex topics into user-friendly repositories, making essential information easily accessible for all employees. Working closely with various stakeholders, your knack for clear communication will enable you to gather insights and develop effective guidance documents. Whether you're project managing document updates, maintaining internal knowledge bases, or crafting compelling communications collateral, your efforts will contribute significantly to our mission of making autonomous vehicles safe, reliable, and accessible. With a degree in Technical Communications or a related field and at least 4 years of technical writing experience, you'll bring a detail-oriented mindset and a passion for producing user-focused content that truly makes an impact. If you're excited about the challenge of innovating in the tech space and making a difference in how we move through our cities, this role is perfect for you!

Frequently Asked Questions (FAQs) for Technical Writer, IT and Cybersecurity Role at Motional
What are the key responsibilities of a Technical Writer at Motional in IT and Cybersecurity?

A Technical Writer at Motional focuses on creating, editing, and maintaining comprehensive documentation for IT and cybersecurity teams. Key responsibilities include developing standards, policies, and procedure documents, managing internal knowledge bases, collaborating with stakeholders for guidance documentation, and ensuring clarity in technical communications for a non-technical audience.

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What qualifications are required to be a Technical Writer at Motional?

Candidates for the Technical Writer position at Motional should possess a Bachelor’s degree in Technical Communications, English, or Computer Science, or have equivalent experience. Additionally, at least 4 years of experience in technical writing is essential, along with excellent communication skills and a detail-oriented approach.

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How does a Technical Writer at Motional collaborate with other teams?

Collaboration is vital for a Technical Writer at Motional. You will regularly interact with various internal stakeholders to gather insights for creating clear guidance and change management documents. This teamwork ensures that documentation is relevant and meets the evolving needs of the organization.

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What tools are commonly used by Technical Writers at Motional?

Technical Writers at Motional often utilize applications such as Adobe Photoshop, Adobe Acrobat, and Snagit, as well as multimedia tools for preparing documents. Familiarity with software development processes and version-control software is also beneficial for managing documentation effectively.

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What is the work environment like for a Technical Writer at Motional?

The work environment for a Technical Writer at Motional is fast-paced and collaborative. You'll have the opportunity to work both independently and as part of a team, prioritizing multiple tasks with tight deadlines. The role emphasizes the importance of attention to detail and accuracy in documentation.

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Common Interview Questions for Technical Writer, IT and Cybersecurity
Can you explain your experience with technical writing for IT and cybersecurity topics?

Discuss specific projects where you've produced technical documentation for IT or cybersecurity, highlighting how you translated complex information into accessible language and the tools you used during the process.

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What methods do you use to gather information for your documents?

Explain your collaborative approach, including methods such as interviews with subject matter experts, researching existing documentation, and gathering feedback during the documentation process to ensure accuracy.

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How do you prioritize tasks when managing multiple document requests?

Share your strategies for assessing deadlines, understanding stakeholder urgency, and allocating time effectively, while ensuring high-quality documentation production.

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Can you describe a time when you had to simplify complex technical information?

Provide an example highlighting the steps you took to break down the information, the techniques used to ensure clarity, and how the final product benefited the target audience.

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What experience do you have with Agile development environments?

Detail your previous experiences working in Agile frameworks, including how you adapted your writing process to align with development sprints and contributed to documentation during iterative cycles.

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How do you ensure your documentation remains up-to-date?

Discuss your strategies for maintaining documentation, such as regular reviews, collaboration with development teams for ongoing updates, and systems you may use to track changes.

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What style guides are you familiar with, and how do you apply them in your writing?

Mention specific style guides you’ve worked with (like Microsoft Manual of Style), and explain how consistency in style helps achieve clarity and professionalism in technical writing.

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How do you handle feedback from stakeholders?

Share your approach to receiving constructive criticism, incorporating changes, and ensuring that the feedback enhances the final documentation while maintaining a positive collaborative attitude.

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What multimedia tools have you used in your technical writing projects?

Discuss your experience with tools like Adobe Photoshop or Snagit for creating visuals or multimedia content, explaining how you integrate these elements into your documentation to enhance clarity.

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Why do you want to work as a Technical Writer at Motional?

Express your passion for the field, your excitement about contributing to self-driving technology, and why you believe Motional's mission aligns with your career goals and values.

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Full-time, on-site
DATE POSTED
December 11, 2024

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