Associate Enterprise Systems Engineer

As an Associate Enterprise Systems Engineer at Motive, you will be responsible for developing and implementing scalable Salesforce solutions, addressing the needs of internal teams such as Sales and Marketing, and maintaining high code quality. You'll actively participate in scrum ceremonies, conduct product demonstrations, and collaborate with technical leads to ensure the effectiveness of your solutions. Additionally, you will respond to production disruptions promptly and adhere to Salesforce best practices while continuously learning to stay updated on the latest platform features.

To qualify for the Associate Enterprise Systems Engineer role at Motive, you need a Bachelor's degree in Computer Science, Engineering, or a related field, along with at least 2 years of hands-on development experience with Salesforce applications. You should possess a Salesforce Platform Developer I certification or higher, expertise in programming languages relevant to Salesforce, and experience with Salesforce products such as Sales Cloud and Service Cloud. Excellent communication and analytical skills are also essential to excel in this position.

An Associate Enterprise Systems Engineer at Motive should be proficient in Salesforce technologies, including LWC, Apex, VisualForce, SOQL/SOSL, and JavaScript. Familiarity with Salesforce APIs (SOAP, REST, BULK), CI/CD DevOps procedures, and tools like GitHub and GearSet is also crucial. Experience with the Salesforce combination of Sales, Service, and Experience Clouds will be beneficial in contributing to Motive's extensive solution offerings.

Motive places a strong emphasis on continuous learning for its team members. In your role as an Associate Enterprise Systems Engineer, you will have access to various training programs, industry events, and certification opportunities to expand your knowledge and expertise in Salesforce technologies. This commitment to professional growth ensures that you stay current with the latest features and best practices, enhancing your career trajectory within the company.

The work environment for an Associate Enterprise Systems Engineer at Motive is collaborative, inclusive, and dynamic. Working remotely allows you flexibility, while engaging with team members across various departments fosters a sense of community and shared purpose. You will participate actively in agile scrum ceremonies, contribute to product demonstrations, and work closely with technical subject matter experts, ensuring your role feels impactful and connected to Motive’s broader mission.

In your response, highlight specific projects you've worked on, focusing on the Salesforce platforms you've utilized, like Sales Cloud or Service Cloud. Explain how your experience aligns with the requirements for the Associate Enterprise Systems Engineer role at Motive, demonstrating your problem-solving skills and your commitment to adhering to coding best practices.

Discuss your approach to writing maintainable code, emphasizing testing practices such as writing test classes and maintaining extensive test coverage. You can also mention your experience with CI/CD processes that ensure seamless code deployment and how you document code effectively to support long-term project sustainability.

Mention specific resources you follow, such as Salesforce blogs, webinars, or forums. Additionally, you can discuss any training programs or certificates you've pursued and how you apply new knowledge to your projects, showcasing your proactive approach to learning and innovation in your field.

Explain your methodical approach to identifying and resolving production issues efficiently. Emphasize your problem-solving skills and your experience in maintaining communication with stakeholders during disruptions. Additionally, share any tools or practices you use to minimize downtime and ensure systems run smoothly.

Describe your time management and organizational skills, possibly mentioning tools or methodologies you use (like Scrum or Kanban). Illustrate your experience with prioritizing tasks based on urgency and importance, and highlight how you adapt to changes while ensuring deliverables meet quality standards.

Share a specific project where your contributions had a significant impact on the outcome. Detail your role in the implementation process, the challenges you faced, and how you collaborated with team members to ensure success. Highlight any measurable improvements achieved through the implementation.

Discuss specific integrations you have worked on, detailing the systems you've connected and the APIs you utilized. Highlight any challenges you faced during these integrations and how you overcame them, demonstrating your technical proficiency and problem-solving abilities in real-world applications.

Share your passion for technology and problem-solving. Discuss how making a tangible impact on customer success and the efficiency of business operations drives your motivation. You can also mention your desire for continuous learning and growth in a rapidly evolving field as a key source of inspiration.

Emphasize your communication skills and your ability to foster relationships with stakeholders from various departments. Share a few tactics you use to ensure transparency and alignment, such as regular check-ins or utilizing project management tools, demonstrating your commitment to teamwork and shared objectives.

Mention qualities such as strong analytical thinking, attention to detail, effective communication, and a growth mindset. Explain how these attributes have aided you in past roles and how they will contribute to your success at Motive, particularly in working collaboratively to solve complex challenges.