Installations Specialist - job 1 of 2

As an Installations Specialist at Motive, your key responsibilities will include installing telematics devices in customer vehicles, conducting customer training, and ensuring quality assurance during installations. You'll also be responsible for managing escalated technical issues and collaborating with our Field Engineering team to enhance product features. This role combines technical expertise with customer interaction, making it a great fit for tech-savvy individuals with strong communication skills.

To qualify for the Installations Specialist role at Motive, candidates should have a high school diploma or equivalent, along with extensive experience in technical equipment installation. A strong understanding of vehicle wiring and electrical systems is essential, as is proficiency in interpreting wiring diagrams. We're looking for someone with excellent troubleshooting skills and the ability to manage complex installations independently.

Yes, the Installations Specialist position at Motive requires significant travel, typically around 50-75% of the time. This travel is essential for performing on-site installations and training, allowing you to work directly with our customers and ensure their satisfaction with our products.

At Motive, the work environment for an Installations Specialist is dynamic and varies from office settings to on-site installations at customer locations. You'll have the opportunity to engage with a diverse range of clients across multiple industries, all while working alongside a supportive team focused on innovation and continuous improvement.

Motive provides a comprehensive benefits package for its Installations Specialists, which includes health, dental, and optical insurance, paid time off, short-term and long-term disability coverage, and a 401k plan. Additionally, compensation ranges from $53,000 to $80,000, depending on factors like experience and qualifications.

In answering this question, provide specific examples of your past installation experience, highlighting the types of devices you’ve worked with, the scale of the projects, and any challenges you overcame. This shows you're capable of effectively performing in the Installations Specialist role at Motive.

To convey your understanding of customer satisfaction, discuss your approach to communication and training during the installation process. Share examples where you've successfully resolved issues or received positive feedback from clients, emphasizing how you prioritize customer needs.

When answering this question, outline your methodical approach to troubleshooting. Include your problem-solving techniques, how you gather information, and the resources or documentation you use. Providing a specific scenario where you successfully resolved an installation issue would be compelling.

In your response, detail the types of vehicles you've worked with and the specific electrical systems you've interacted with. Illustrate your ability to interpret wiring diagrams and troubleshoot issues to demonstrate your technical background relevant to the Installations Specialist role.

Discuss your approach to managing escalated technical issues calmly and professionally. Describe any specific situations where you successfully resolved a problem during an installation and how you communicated effectively with both the customer and your internal team to reach a positive outcome.

Highlight your customer training techniques, such as hands-on demonstrations, instructional materials, or follow-up support. Share any success stories where your training methods led to customer comfort with the new technology, reinforcing the importance of ensuring customers feel confident in using Motive's products.

In your answer, talk about your collaboration with third-party installers, focusing on how you ensured quality and adherence to installation standards. Emphasize your leadership role and any challenges you faced while coordinating with externals to complete a project successfully.

Focus on qualities like technical expertise, customer communication abilities, or adaptability. Explain why this quality is vital for the Installations Specialist role at Motive, supporting your point with a brief example from your own experience.

Discuss how you proactively seek out new information through industry publications, technical training, or networking. Illustrate your commitment to continuous learning by mentioning any recent technologies you've successfully integrated or new practices you've adopted in your work.

Convey your enthusiasm for Motive's mission and the impact of its technology on operational efficiency. Discuss how the role aligns with your skills and passion for creating innovative solutions, and mention specific aspects of Motive’s culture or values that resonate with you.