Project Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department Overview

The Service Enablement Readiness and Training (SERT) team is responsible for NA Managed and Support Services (M&SS) field service support readiness and training, related event management, organization communications, and the development, maintenance, and delivery of non-technical services training for NA M&SS teams in support of business execution. Success is measured in terms of cost efficient and well organized events, timely and accurate organizational communication and internal/external meeting documentation, and thorough, effective, and relevant non-technical, internal services training.

Job Description

Manages aspects of various projects and tasks related to service readiness and the planning, development, coordination and delivery of training. The role is responsible for

• identifying gaps in and improving documentation, training, and processes,

• developing new documentation and training materials as required,

• developing communications and delivering training to various teams on new or updated services, processes, and tools

• planning and managing on-site, off-site, and remote training and meetings

• maintaining documentation on training, tools and processes

• coordinating across multiple departments for various projects to ensure project success and field readiness

• assisting in the development of a feedback loop between the team, key work partners, stakeholders and end users

• assisting in the development of a program to measure readiness and success for each initiative

• taking assignment of new projects as needed in support of organization objectives

This person will report to the Service Enablement Readiness and Training manager and must be located within the United States.

Specific Knowledge/Skills:

• Bachelor's Degree is preferred

• Leads complex projects. Leads, directs, and comprehensively documents the work activities of project teams across organizational boundaries. Ensures that project(s) progress according to a committed schedule and budget.

• Ability to work collaboratively with support, program, regional, and territory organizations.

• Drives strategic relationships between internal teams and resolves issues between internal groups.

• Responsible for driving and documenting process improvement and conducting business reviews.

• May also drive and document process improvements across departments and business groups.

• Some knowledge of Public Safety operations and Motorola’s full offering of services and field service delivery process is a plus.

• Track record of success in cultivating and managing relationships with management, supervisors, support personnel, and external work partners.

• Excellent communication (oral, written and presentation), interpersonal skills, and problem-solving abilities required.

• Ability to establish oneself as a trusted advisor.

• Highly motivated and results orientated.

• Ability to work remotely with travel.

• Must be a self motivated team player able to work effectively with general guidance toward objectives.

• Strong team player who is willing to provide assistance where and when needed to meet project and customer deliverables

• Experience in cross functional communication

• Experience with Google Apps is preferred

Basic Requirements

• 5+ years of cumulative work experience in project management, communications, training, operations and/or related field

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.