Job details

Executive Director, Client Operations, Head of Client Delivery Private Markets (EU/NA)

Job Description

Reporting to the Managing Director of Client Operations for EU/NA we're seeking an exceptional leader for a rapidly growing PERA team. Your core focus will be staff engagement, client satisfaction, leading and driving change in operating model and being a key stakeholder in designing and sponsorship of that model.

Key Responsibilities include the following:

Team leadership encompassing high staff engagement, talent development and building strength and depth within the group.
Managing a team across multiple jurisdictions.
Maintaining excellent client satisfaction through exceptional delivery of service and responsiveness to client needs.
A continuous focus on risk and enhancement of our control environment through automation, controls and staff training amongst others.
Measurement of key KPI's and targets including budget adherence, productivity targets and risk reduction.
Being a key stakeholder in evolution of our operating model with input into the design and selection of technology that will enhance and the efficiency, scalability and effectiveness of our processes.
Sponsor and drive change across our multiple jurisdictions as required to ensure maximum adherence to aforementioned operating model as it evolves.
Deploy staff in optimum location mix that best serves our business and our clients. This should also encompass D&I.
Support business development opportunities both directly and indirectly through ensuring depth of talent capable of showcasing our firms’ operational capabilities.
Develop close relationships with key stakeholders in 1st and 2nd line departments who are key to supporting the business.
Visit both staff locations and clients’ offices periodically to build, foster and evaluate relationships.
Demonstrate proactive approach to industry and regulatory changes that will impact our clients

The role is a Controlled Function (CF) role under the CBI Fitness & Probity regime

Qualifications

Accounting qualification or equivalent financial designation.
At least 10 years’ experience working at a similar level in Financial Services or Fund Administration more broadly, a proportion of which should be directly in the Private Assets space.
Solid technical understanding of alternative investment types, structures, regulatory environment and market participants across the core domiciles used in this space
Familiar with accounting platforms such as Investran and Yardi
Exceptional communicator, both verbally and written.
Strong business acumen with history of sound business decision making
History of being solution orientated when comes to problem solving.

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary?  Apply now for a Brilliantly Different career. 

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

All your information will be kept confidential according to EEO guidelines.

MUFG is an equal opportunity employer.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Executive Director, Client Operations, Head of Client Delivery Private Markets (EU/NA), MUFG Investor Services

Are you ready to step into a pivotal role as the Executive Director of Client Operations at MUFG Investor Services? Located in the beautiful city of Dublin, Ireland, this position is tailored for an exceptional leader who is passionate about empowering teams and driving client satisfaction. Reporting to the Managing Director of Client Operations for EU/NA, you will be at the forefront of our rapidly growing Private Equity and Real Assets (PERA) team. Your main focus will be on fostering high levels of staff engagement while also ensuring that clients receive outstanding service. You’ll lead a talented team spread across multiple jurisdictions, guiding them through the evolving landscape of operating models and technology enhancements. Your expertise in risk management and KPI measurement will be essential as we continuously strive for excellence in our control environment. Not only will you develop relationships with key stakeholders across our business, but you’ll also be a driving force for business development and operational scalability. With a solid background in Financial Services, particularly in the Private Assets sector, you’ll be the voice of change and innovation. This Controlled Function role will challenge you while offering a rewarding opportunity to influence the future of MUFG Investor Services. Join us for a Brilliantly Different career, where your contributions will truly make a difference.

Frequently Asked Questions (FAQs) for Executive Director, Client Operations, Head of Client Delivery Private Markets (EU/NA) Role at MUFG Investor Services

What are the primary responsibilities of an Executive Director of Client Operations at MUFG Investor Services?

As the Executive Director of Client Operations at MUFG Investor Services, your primary responsibilities will include leading a diverse team across multiple jurisdictions, ensuring client satisfaction through exceptional service delivery, managing key KPIs, and developing stakeholder relationships. You will also oversee risk management initiatives and play a critical role in the design of efficient operating models.