Operations Manager, Delivery

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

As an Operations Manager, you will oversee the daily operations of a group of coaches

delivering learning to 2000+ learners. The Operations Manager will play a crucial role balancing longer term projects aligned with the company’s objectives and ensuring the operations behind the learner experience are efficient and seamless.

The Opportunity

• Where strategies do not exist, define and implement an operations strategy for your team that improves learner outcomes

• Develop deep relationship with the Senior Operations Manager and Enablement to implement pod-wide improvements

• Collaborate with cross-functional partners in Learning, Product and GTM

• Drive operational performance through regular data analysis and reporting, presenting that analysis at monthly and quarterly business reviews in Slides

• Monitor and analyse operational processes to identify areas of improvement and implement necessary changes

• Identify risks and develop contingency plans to mitigate potential disruptions

• Create an inclusive and psychologically safe team environment fostering a culture aligned with Multiverse values

• Develop your direct reports (2-4 Ops Executives) and build a high-performing team

About you

• 5+ years professional work experience, including 2+ years of people management experience, having managed mid to large size teams (5 reports +) in a fast-paced, customer-centric environment

• 3+ years of related Operations experience

• Proven track record of leading high-performing teams and driving operational excellence

• Strong analytical skills (SQL proficiency desirable) with the ability to leverage data for decision-making and continuous improvement

• Effective communication skills; amongst peers, to coaches and to senior ops leadership ensuring proactive, clear communication

• A demonstrated ability to inspire, develop and motivate teams autonomously

• To operate in ambiguity and in new, uncharted territory and to take ownership to drive results

• Ability to navigate a dynamic and fast-paced work environment

• Preferred exposure to tech marketplace, education. consulting or high growth start-up/scale-ups

• Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our learners need

• Problem solver skilled at identifying and resolving complex problems, exercising good judgement in drawing conclusions, navigating ambiguous environments while working cross functionally

• You align closely with our values and can share examples of how you have demonstrated them.

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.