Automotive Service Advisor - INFINITI
Are you passionate about delivering world-class customer service? Do you thrive in a fast-paced, dynamic environment and want to be part of a team that focuses on luxury, innovation, and performance? INFINITI Stuart, a proud member of the Murgado Automotive Group, is seeking a dedicated and experienced Automotive Service Advisor to join our successful service team. This is your chance to build a rewarding career with a luxury automotive brand and contribute to an outstanding customer experience.
What You'll Do:
Serve as the primary point of contact for our valued INFINITI customers, ensuring their service needs are met with the highest level of professionalism and care.
Assist customers with scheduling vehicle maintenance and repair services.
Provide detailed explanations of repairs, costs, and timelines in a clear, courteous manner.
Work closely with service technicians to ensure timely and accurate completion of repairs.
Conduct vehicle walk-arounds with customers to identify service needs and recommend preventive maintenance.
Maintain up-to-date knowledge of INFINITI vehicles, products, and services to offer accurate recommendations.
Ensure all documentation is accurate and service records are maintained for each customer.
Address and resolve any customer concerns promptly and professionally.
What We're Looking For:
Previous experience as a Service Advisor in the automotive industry (luxury brand experience preferred, but not required).
Exceptional communication skills with the ability to clearly explain vehicle issues and service recommendations to customers.
Strong organizational skills and attention to detail to handle multiple customers and service orders.
A customer-focused mindset with a commitment to delivering the best possible service experience.
Ability to work in a fast-paced environment while maintaining a positive attitude.
Technical knowledge of vehicle systems and parts is a plus.
Proficiency with service management software and systems.
Valid driver’s license and clean driving record.
What We Offer:
Competitive Pay & Bonus Opportunities: Base salary plus performance-based incentives.
Comprehensive Benefits Package: Including medical, dental, vision, 401(k) with company match, paid time off, and more.
Career Growth: Opportunities for advancement within INFINITI Stuart and the Murgado Automotive Group.
State-of-the-Art Facilities: Enjoy working in a modern, well-equipped service department.
Ongoing Training: Continuous INFINITI certification and training to keep you up to date with the latest technology and service techniques.
Employee Discounts: Special pricing on vehicle purchases, service, and parts.
A Collaborative Work Environment: Be part of a supportive, team-oriented culture where success is celebrated.
Why INFINITI Stuart?
At INFINITI Stuart, we take pride in offering our customers an exceptional service experience that matches the quality and luxury of the INFINITI brand. As a Service Advisor, you'll have the opportunity to connect with customers, offer expert guidance, and be part of a professional team dedicated to excellence. If you're looking for a role where customer service meets automotive expertise, we want to hear from you!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
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Are you ready to elevate your customer service skills in a dynamic automotive environment? INFINITI Stuart, a prestigious member of the Murgado Automotive Group, is on the lookout for a passionate Automotive Service Advisor to join our remarkable service team. As the main point of contact for our valued INFINITI customers, you'll have the exciting responsibility of ensuring their service needs are met with unparalleled care and professionalism. In this role, you'll assist customers with scheduling maintenance and repairs, providing clear and detailed explanations of services needed, estimates, and timelines. Collaborating closely with our skilled technicians, you'll guarantee fast and accurate repairs while conducting vehicle walk-arounds to detect any service requirements and recommend preventive maintenance. Staying informed about INFINITI vehicles, their offerings, and services is a must for this position, as it allows you to deliver the most relevant recommendations to our customers and address their needs efficiently. If you possess exceptional communication and organizational skills, thrive in a fast-paced setting, and have a desire to contribute to a luxury service experience, then this is the perfect opportunity for you! Come join INFINITI Stuart where your career can flourish in a team-oriented culture dedicated to excellence and exceptional customer service.
Focuses on a core belief and mission statement: Our organization must have an unwavering commitment to the delivery of quality new and pre-owned vehicles by providing extraordinary service to the people we proudly and humbly call our clients.
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