Ticket Operations Event Support

As a Ticket Operations Event Support with the Denver Broncos, your primary responsibilities will include assisting the ticket operations staff on event days, helping with ticket re-distribution, addressing any ticket-related issues, engaging in customer service, managing will-call tickets, and assisting fans as they arrive at the venue.

The qualifications for the Ticket Operations Event Support position with the Denver Broncos include a high school diploma or equivalent, strong problem-solving abilities, excellent communication skills, proficiency with Microsoft Office, and a willingness to learn and adapt. Prior experience with ticketing software is also preferred.

Customer service experience for the Ticket Operations Event Support role at the Denver Broncos involves engaging positively with fans, answering their inquiries, and resolving any issues they may face regarding ticket access or event information, both in-person and over the phone.

Yes, the Ticket Operations Event Support role at the Denver Broncos requires a flexible schedule, including working nights, weekends, and holidays during home games and stadium events, offering you the chance to actively participate in an exciting sports environment.

The Ticket Operations Event Support position at the Denver Broncos is a part-time role that pays $18.81 per hour, providing competitive compensation for your work in a dynamic and engaging setting at Empower Field at Mile High.

To effectively handle a confused fan regarding their ticket access, calmly listen to their issue, reassure them, and confirm their ticket details using our system. Then, guide them through the steps needed to resolve the issue, utilizing a friendly and professional demeanor throughout the interaction.

During a busy event, I prioritize tasks by assessing the immediate needs of the fans and the event operations. I would tackle urgent customer inquiries first, while ensuring any backend ticketing issues are logged for resolution. Clear communication with my team will be key to stay coordinated.

I have experience with various ticketing software, such as Archtics and Ticketmaster, where I’ve utilized mobile applications for ticket access and management. I also stay updated on the latest features to better assist fans in navigating the technology.

In the event of a technical issue with ticket distribution, I would immediately report the problem to our technical support team while keeping fans informed of the delay. I would also provide alternative solutions, such as assisting them directly or using backup systems to ensure they can access their tickets.

Maintaining a positive attitude in high-pressure situations involves focusing on the support I can provide to fans. I remind myself of the enjoyment these events bring and use stress management techniques, such as deep breathing and staying organized, to keep my energy upbeat and proactive.

I am passionate about sports and believe working for the Denver Broncos offers an incredible opportunity to be part of a well-respected team. I admire the franchise's dedication to fans, and I am excited about the chance to contribute to creating great event experiences.

I once dealt with a customer upset about a last-minute change in their ticket allocation. I listened to their concerns, empathized, and communicated the situation clearly while offering alternate arrangements. By the end of our interaction, the customer appreciated the resolution, and I learned the value of active listening.

I would approach educating ticket holders about mobile ticketing features by creating an informative yet engaging presentation, utilizing visuals and easy-to-understand instructions. Moreover, I would provide hands-on assistance to fans at events, ensuring they feel comfortable using the features.

Essential skills for a successful Ticket Operations Event Support include excellent communication, active listening, attention to detail, problem-solving capabilities, and the ability to adapt quickly to changing situations, which are all vital in delivering an outstanding fan experience.

To keep up with the latest ticketing technology, I plan to participate in training sessions, attend industry workshops, and engage with online resources. I also intend to network with peers in the industry to share knowledge and learn about new advancements.