Pre-Owned Sales Manager - job 2 of 2

As a Pre-Owned Sales Manager at Brickell Buick GMC, you will be tasked with overseeing the acquisition and sale of vehicles, supervising the sales staff, and ensuring that every trade-in is appraised accurately. A key part of your role is to maintain high levels of customer satisfaction while controlling inventory and advertising costs effectively. You will also coordinate the daily operations of the pre-owned car department, providing leadership to all employees.

To be successful in the Pre-Owned Sales Manager role at Brickell Buick GMC, candidates should possess 3-5 years of experience as a Used Car Manager at a high-volume franchise dealership. Strong communication skills, a professional appearance, and a good driving record are also essential. Familiarity with dealer solutions such as vAuto is beneficial, and passionate leaders who enjoy coaching and developing their teams will thrive in this position.

At Brickell Buick GMC, employee development is a top priority. As a Pre-Owned Sales Manager, you will benefit from an environment that encourages internal promotions and continuous learning. We believe in nurturing your talents and passions, offering you opportunities to advance within the Murgado Automotive Group, ensuring your career growth aligns with your ambitions.

Brickell Buick GMC offers a comprehensive benefits package for its Pre-Owned Sales Managers, including medical, dental, vision plans, and employer-paid life insurance. Additionally, team members can access flexible spending accounts, health savings accounts, short and long-term disability insurance, and a generous 401(k) savings plan. We also provide paid vacation time, ensuring you have the opportunity to recharge!

Yes, prior automotive experience is crucial for the Pre-Owned Sales Manager role at Brickell Buick GMC. Candidates should ideally have 3-5 years of experience in a similar position within a high-volume franchise dealership. This experience equips you with the necessary skills to succeed, such as effective team management, understanding inventory control, and ensuring customer satisfaction.

When discussing your experience as a Used Car Manager, focus on specific achievements and how you improved sales and customer satisfaction. Mention strategies you implemented that led to a significant increase in sales and provide measurable results to showcase your impact.

Addressing a dissatisfied customer requires empathy and effective communication. Share experiences where you successfully de-escalated situations by listening to their concerns, providing solutions, and ensuring a pleasant outcome. Highlight your commitment to customer satisfaction.

When appraising trade-ins, emphasize your approach to conducting thorough market research, using reliable valuation tools, and comparing similar vehicles to ensure accuracy. Demonstrate how your attention to detail leads to fair offers that encourage customer trust.

Discuss your methods for fostering motivation, such as setting clear goals, providing regular feedback, and celebrating team achievements. Mention how you create a positive environment that encourages healthy competition and personal growth among team members.

Detail your familiarity with dealership management software, such as vAuto. Explain how you have used these tools to streamline operations, track inventory, and improve reporting processes, which ultimately enhance the customer experience.

Share insights from a specific campaign you managed, detailing the planning process, the execution, and measurable outcomes such as increased foot traffic or sales figures. Highlight your creativity and analytical skills in evaluating the campaign's success.

List vital KPIs such as conversion rates, average deal size, customer satisfaction scores, and inventory turnover. Discuss how monitoring these indicators helps you assess team performance and implement data-driven strategies for improvement.

This is all about communication! Describe how you implement regular team meetings, one-on-one check-ins, and written updates to ensure transparency and understanding among your team. Share examples where effective communication led to successful team alignment.

Explain your understanding of relevant automotive regulations and legislation. Detail how you stay updated on changes and how you train your team to comply with these regulations, ensuring operational integrity and customer trust at all times.

Share your enthusiasm for Brickell Buick GMC's reputation and culture. Discuss how the company's commitment to employee growth aligns with your personal career goals and values, and express your eagerness to contribute to the team's success.