Sales Team Manager (Contact Centre)

NRMA has been serving Australians for over 100 years and we pride ourselves on our reputation as one of Australia’s most trusted brands. We have exciting and ambitious plans for the future and hope to attract purpose-led people to our teams, so that together, we can continue to serve Australians in a way that contributes to a bright, sustainable future for all.  

• Join a fun, high-performing and purpose-led Inbound Sales team  

• Enjoy the flexibility of a hybrid role, mixing remote and in-office working  

• Get access to great employee benefits - including 50% discount on all NRMA insurances, free roadside assistance and much more. 

• Genuine opportunity to earn up to 30% of your annual base in commission. Paid Quarterly! 

What you’ll do

Our Sales Team Managers excel at leading, coaching, and developing a team of Sales Representatives to drive the achievement of sales, customer, people, and productivity goals, all while contributing to the success of call center KPIs and targets. If you have a proven track record of leading change in fast-paced environments and excel at connecting with and engaging remote teams, with strong interpersonal, coaching, and leadership skills that drive sales performance, foster engagement, and deliver exceptional customer outcomes, this opportunity is perfect for you. 

We are looking for emotionally intelligent leaders who can use their experience to add to an engaging culture and build trust with their team. 

The NRMA Membership Contact Centre team has built a high-performing, energetic culture where our team enjoy some healthy competition and a lot of fun. We are committed to ensuring our team are set up with the right skills, technology and in-depth, ongoing training and support to exceed in the role.

Your Working Hours 

Working 35 hours per week on a rotating roster between the hours of 8am to 6pm, Monday to Friday and occasional Saturday as part of a rotating roster. 

Your Location 

We offer a flexible environment, mixing in office work 1-2 days a week, or as required, with remote working. Offices include Sydney Olympic Park and/or Gosford.
 

What you’ll bring?

• 5+ years’ experience in Customer Contact Centre management in an inbound/outbound environment  

• A track record of meeting targets and motivating teams to achieve their KPI’s 

• Demonstrated ability to lead change in a fast-paced environment. Experience connecting and engaging with a remote workforce  

• Well-developed communication and interpersonal skills demonstrated through the resolution of customer service issues and stakeholder engagement. 

• The ability to gain an elevated level of knowledge and understanding of conditions and guidelines relating to NRMA products and services  

• IT literacy with knowledge of telephony, MS teams, excel, word & power point 

• Demonstrated ability to build and maintain positive relationships with internal and external stakeholders across geographically dispersed locations. 

• Experience leading a team in the provision of high-quality customer service & sales through effective monitoring, coaching, mentoring and performance management. 

• A proven ability to manage priorities effectively and autonomously, organize workloads and meet challenging deadlines. 

• Demonstrated ability to be innovative, show initiative and provide sound business solutions to identified issues 

• Ability to work on a 6-day rotating roster, from 8am-6pm  

What’s in it for you?

At the NRMA, we are a mutual, purpose led organisation that is dedicated to our members and employees. 
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.   

We believe a person’s role should evolve and grow in line with their development, career aspirations and the growth of the business. We have a strong culture of coaching with regular career conversations to ensure our people have the right level of autonomy, flexibility, stretch and purpose to achieve their goals – after all their personal successes contribute to our shared success. To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to: 

• Potential to earn up to 30% of your annual base in commission. Paid Quarterly. 

• Free Roadside Assistance 

• Discount on NRMA Insurances 

• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements (pro rata basis calculated on ordinary hours worked) 

• Hybrid working with remote and in-office 

• Work with a WGEA cited Employer of Choice for Gender Equality 

Sounds like you?  

Apply today! Next steps: If shortlisted, you will be invited to participate in a brief phone interview with the Talent Acquisition Team and successful candidates will then meet for an interview with the Sales Contact Centre Leadership team. 

Applications close 24th April 2025.