Senior Center Manager

About MyPlace HealthmyPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant's preferred place.myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they age in place in the community. This is a unique opportunity to take on one of our country's most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.About This RoleThis is an opportunity for a mission-driven team player and leader who has a track record of leading teams and operations in a PACE environment. This team member is accountable for meeting performance targets on day center operations through facilitating the Interdisciplinary team process, leading the operations of the day center and clinic, and by training, supervising and performance managing direct reports. This team member is flexible, wears multiple hats, and is eager to iterate on processes to deliver the absolute best participant experience. This person primarily works at the PACE Center alongside the care team.What will a success look like as our Senior Center Manager?• Facilitates Holistic Care Delivery: Actively support the Interdisciplinary Team (IDT) by guiding and collaborating with them to ensure program activities like assessments, care planning, and implementation run smoothly. This includes preparation for IDT conferences, daily morning huddles, family conferences, service determination requests, and timely follow-up to meet participant needs.• Lead Day Center & Clinic Operations: Oversee and manage all daily operations, ensuring a welcoming, safe, and well-coordinated environment for participants and team members alike.• Super-User Trainer and Platform Support: Serve as the go-to resource for training new and existing staff on key platforms (PACElogic, Genesys, PrimeSuite, Navex, Smartsheet, Boostlingo). Foster a supportive learning atmosphere for seamless integration into daily operations.• Team Leadership and Development: Hire, mentor, and lead a diverse and talented team, including Personal Care Attendants, Activities Coordinator, Occupational Therapist, Physical Therapist, Registered Dietitian, Nutritional Supervisor, and Receptionist. Prioritize growth, inclusivity, and collaboration to foster a supportive environment for all team members.• Ongoing Team Support and Development: Partner with the People Team to provide continuous performance management, including regular feedback, professional growth opportunities, and support. Work together to ensure the team feels valued and motivated, including during disciplinary actions or performance reviews.• Collaborative Training Initiatives: Work closely with Learning and Development and key stakeholders to develop and deliver effective team education, ensuring every team member feels empowered and confident in their role. Encourage a culture of shared learning and open communication.• Enrollment and Growth Partnership: Collaborate with the Growth Director to align on strategic initiatives for participant enrollment and overall program growth, ensuring that every new participant feels welcome and supported.• Enhance Participant Experience: Implement care programs and operational initiatives in partnership with the care team. Provide continuous feedback to refine processes, always aiming to improve the experience for participants and their families.• Compliance and Quality Assurance Steward: Partner with Compliance and Quality Assurance teams to maintain a high standard of regulatory adherence. Lead and participate in Quality Assessment and Performance Improvement Committees and other relevant sub-committees to ensure the organization's success.• Emergency Operations Oversight: Maintain the PACE Emergency Operations Plan and coordinate regular emergency drills to ensure everyone feels prepared and confident. Provide guidance and updates to team members on policies and procedures.• Promote Safety and Wellness: Take responsibility for the safety and well-being of both participants and team members. Encourage safe work practices, review and investigate any safety concerns, and facilitate safety training to create a secure and supportive environment.• Monitor and Achieve Operational Goals: Track Key Performance Indicators (KPIs) for the center, collaborating with the team to develop strategies that meet or exceed goals, while maintaining a welcoming and inclusive culture.• Facilities Collaboration: Ensure that non-medical program equipment is functioning properly by coordinating maintenance and repairs with the facilities department, creating a safe and comfortable space for all participants.• Retention and Team Engagement: Champion team retention initiatives by fostering a positive, supportive environment that encourages growth, engagement, and connection for all team members.• Provide On-Call Support: Be available for on-call coverage as needed, offering support and guidance to ensure seamless operations.• Contribute to Organizational Growth: Embrace additional opportunities and responsibilities as needed, actively participating in the continued growth and success of the organization.What does an ideal Senior Center Manager look like?• Proven Leadership Experience: At least 2 years of experience overseeing the day-to-day operations of a day center, with a focus on creating a positive, inclusive environment for participants and team members.• Management Expertise: A minimum of 5 years of management experience, where you successfully led teams toward achieving shared goals, fostering collaboration, and building a supportive work culture.• Educational Background: A Bachelor's Degree is required, ideally in fields such as Business, Healthcare Administration, Public Health, or a related area. We value diverse educational backgrounds that contribute to innovative and compassionate leadership.• Mission-Driven and Passionate: A deep commitment to serving high-risk seniors and frail older adults, with a strong sense of purpose in making a meaningful impact on their well-being and quality of life.• Creative and Collaborative Environment: You thrive in dynamic, early-stage environments that encourage creativity, innovation, and teamwork, contributing fresh ideas and solutions.• Relevant Experience: Experience in PACE or Adult Day Health Center settings is highly valued, as it equips you with the skills to provide exceptional care and service to participants.• Language Skills: While fluency in both English and Spanish is preferred, it is not required. We welcome all candidates with a passion for learning and serving diverse communities.Additional Information for this role• This role is 100% on site at our Greater Los Angeles marketWhat's in it for you?myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standardPreparing you for retirement:401k with Employer matchMedical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependentsAncillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team.Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per yearProfessional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunitiesMaking your home office comfortable: A one-time stipend towards setting up your home office, if applicable.Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipendYour ApplicationPlease submit your resume/CV.Our Commitment to Diversity, Equity and InclusionAt myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.COVID-19 Vaccination PolicyAt myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.Beware of Scams and FraudPlease beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams' option: https://reportfraud.ftc.gov/#/PI250077266