Account Executive (Mid-Market)

As a Mid-Market Account Executive at n2y, your primary focus will be on customer expansion and upselling, where you'll identify opportunities to deepen product implementation. You'll also be involved in maintaining a robust sales pipeline and executing the sales process effectively using frameworks like MEDDPICC to qualify leads and forecast sales.

To excel as a Mid-Market Account Executive at n2y, you'll need prior experience in SaaS or SaaS EdTech, showcasing exceptional sales performance. Hands-on experience with CRM systems, particularly Salesforce, is essential. Strong communication skills, effective negotiation techniques, and the ability to prioritize your tasks effectively are also fundamental to thrive in this role.

At n2y, the sales process for the Mid-Market Account Executive can be summarized as Create, Advance, and Close. You will guide potential clients through each stage of the sales funnel, collaborate with cross-functional teams, and utilize insights from MEDDPICC to ensure a rigorous qualification of opportunities and an accurate sales forecast.

Yes, the Mid-Market Account Executive at n2y is expected to travel up to 20%. This travel is primarily aimed at strengthening customer relationships and securing renewals, thus making personal interactions crucial for success in this role.

n2y stands out as an employer through its commitment to a diverse and collaborative work environment. The recent merger with Texthelp enhances our mission to make a deeper impact on society, and we're dedicated to providing our employees with a competitive benefits package, flexible time off, and a chance to contribute to a meaningful cause.

When answering this, focus on relevant achievements you've had in previous roles, particularly around quota attainment, customer relationship management, and how you’ve successfully upsold and cross-sold products to existing clients. Highlight specific metrics or results to demonstrate your impact.

Discuss the tools and strategies you utilize for effective prospecting. Mention how you prioritize leads, follow up with potential clients, and keep your CRM updated to ensure a steady flow of opportunities in your pipeline.

Highlight your techniques for establishing rapport and trust with decision-makers, such as multithreading within organizations, personalized outreach, and continuous value delivery through quality interactions.

Detail your understanding of MEDDPICC and its components, describing how you apply it to qualify opportunities, manage the sales process, and forecast accurately. Provide examples if possible to give a clearer picture of your practical application.

Choose a specific instance to explain your approach to a challenging negotiation, focusing on how you prepared, the strategies you employed, and the positive result that followed, emphasizing your skills in persuasion and conflict resolution.

Discuss the importance of cross-departmental collaboration and how you’ve effectively worked with Customer Success teams to ensure smooth transitions for customers and a focus on their ongoing engagement post-sale.

Talk about the key performance indicators you monitor, such as sales growth, upsell rates, pipeline health, and how you use Salesforce or similar CRMs to maintain accurate documentation and reporting.

Share your experience in leveraging events to foster customer relationships, such as networking strategies and how you use these opportunities to provide value and further engage existing customers.

Outline your method for evaluating the potential of different opportunities and how you allocate your time and resources to maximize your effectiveness in meeting sales goals while maintaining customer satisfaction.

Reflect on your passion for education technology and how our commitment to supporting diverse learners resonates with your values. Be genuine about why you’re drawn to n2y and how you see yourself contributing to our goals.