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IT Support Specialist with German

Company Description

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Job Description

  • Provide technical support for Windows Server administration, ensuring smooth operation and resolving issues in a timely manner.
  • Manage and troubleshoot EntraID (Azure Active Directory) and Active Directory, including user and group configurations.
  • Administer and support Office 365 applications, including SharePoint, Exchange Online, Teams, and other productivity tools.
  • Maintain and troubleshoot Exchange on-premises environments to ensure reliable email functionality.
  • Provide end-user support for Citrix/VDI environments, addressing access and performance-related issues.
  • Manage and support Intune for device management, application deployment, and compliance monitoring.
  • Perform routine software patching to maintain security and system stability.
  • Respond to service requests and incidents promptly, delivering effective technical resolutions.

Qualifications

  • Proficiency in Windows Server administration, Active Directory, and related technologies.
  • Experience with Office 365 administration and tools like SharePoint, Exchange Online, and Teams.
  • Familiarity with Citrix/VDI environments and device management through Intune.
  • Experience with software patching and basic IT security practices.
  • Fluency in German is mandatory for this role.
  • Previous experience in a technical support role (1-3 years preferred).
  • Relevant certifications (e.g., Microsoft 365, CompTIA A+) are an advantage.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$45000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Support Specialist with German, Nagarro

If you're looking for an exciting opportunity as an IT Support Specialist with German at Nagarro, you're in for a treat! Nagarro is a vibrant digital product engineering company that prides itself on its innovative culture and dedication to excellence. As a remote IT Support Specialist, you'll be a key player in ensuring our systems run smoothly and efficiently. Your role will involve providing technical support for Windows Server administration, tackling all challenges with a proactive and enthusiastic approach. You’ll delve into EntraID and Active Directory management, ensuring our users and groups are configured seamlessly. As someone who thrives on helping others, you'll find joy in administering Office 365 applications like SharePoint, Exchange Online, and Teams, ensuring our clients have the tools they need at their fingertips. You’ll also be supporting Citrix/VDI environments and managing Intune for device management, all the while performing routine software patching to keep our systems secure. Fluency in German is essential, as you’ll be liaising with our German-speaking clients to provide top-notch support. We are looking for someone with 1-3 years of technical support experience who is eager to learn and grow. If this sounds like you and you’re ready to join a team of over 18,500 passionate experts across 36 countries, we want to hear from you!

Frequently Asked Questions (FAQs) for IT Support Specialist with German Role at Nagarro
What does an IT Support Specialist with German do at Nagarro?

An IT Support Specialist with German at Nagarro provides essential technical support, focusing on areas like Windows Server administration, Active Directory, and Office 365 applications. This role is pivotal in resolving issues swiftly and ensuring smooth operations across various digital platforms.

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What qualifications do I need to apply for the IT Support Specialist with German role at Nagarro?

To apply for the IT Support Specialist with German role at Nagarro, you should have proficiency in Windows Server administration, experience with Active Directory and Office 365, and fluency in German. Previous technical support experience is preferred, along with relevant certifications.

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How can I excel as an IT Support Specialist with German at Nagarro?

To excel as an IT Support Specialist with German at Nagarro, focus on refining your technical skills in areas like Windows Server and Active Directory management. Building strong communication skills for engaging with clients in German will also be crucial, along with a proactive approach to problem-solving.

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Is fluency in German important for the IT Support Specialist position at Nagarro?

Yes, fluency in German is essential for the IT Support Specialist position at Nagarro. This role involves direct communication with German-speaking clients, and your ability to assist them effectively will be key to your success.

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What benefits can I expect as an IT Support Specialist with German at Nagarro?

As an IT Support Specialist with German at Nagarro, you'll benefit from a dynamic, non-hierarchical work culture and opportunities for professional growth. You’ll also be part of a global team, working remotely with access to various resources and support for your development.

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What tools will I use as an IT Support Specialist with German at Nagarro?

In the IT Support Specialist role at Nagarro, you'll work with tools like Windows Server, Active Directory, Office 365, SharePoint, Exchange Online, and Citrix/VDI environments, alongside Intune for device management. Experience with these technologies is crucial.

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What is the team culture at Nagarro for IT Support Specialists?

The team culture at Nagarro for IT Support Specialists is collaborative and focused on innovation. With a flat hierarchy, you’ll find yourself surrounded by open-minded experts eager to share knowledge and support each other as you tackle diverse challenges together.

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Common Interview Questions for IT Support Specialist with German
Can you describe your experience with Windows Server administration?

When answering this question, focus on specific experiences you've had managing Windows servers. Provide examples of challenges you've faced and how you resolved them, as well as any relevant certifications that showcase your knowledge.

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How do you troubleshoot issues in Active Directory?

Discuss the steps you take in troubleshooting, such as reviewing user permissions, checking replication status, and examining logs for errors. Demonstrating a systematic approach will reflect positively on your problem-solving skills.

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What is your process for managing service requests?

Outline a structured process for managing service requests, including initial assessment, prioritizing based on urgency, communication with the user, and following through until resolution. Key attributes to emphasize are effective communication and time management.

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How do you ensure the security of email environments?

You can discuss practices like patching, monitoring for suspicious activity, implementing email filters, and providing user training on security best practices. Highlight your attention to detail and proactive stance on IT security.

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What strategies do you use to manage Office 365 applications?

Share your familiarity with tools within Office 365 and how you manage them, including user training and regular monitoring for issues. Providing real-world examples of successful deployments or troubleshooting experiences will strengthen your answer.

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How would you explain technical concepts to non-technical colleagues?

Emphasize your ability to simplify complex concepts and use relatable analogies or visual aids. Highlight any experiences where you successfully communicated technical information in a digestible manner to ensure understanding.

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Describe your experience with device management using Intune.

Explain your hands-on experience with Intune for application deployment and device monitoring. Be specific about any challenges you've encountered and how you overcame them, demonstrating your expertise in device management.

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What is your experience with Citrix or VDI environments?

Discuss practical experience you have had with Citrix or VDI setups, detailing what types of issues you've resolved or how you've supported users in these environments. Show your understanding of best practices and user experience concerns.

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How do you stay updated with advancing technologies in IT?

Talk about your approach to continuous learning, such as online courses, webinars, or attending industry conferences. Your commitment to staying current will illustrate your dedication to professional growth in the fast-paced IT landscape.

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What do you consider when performing routine software patching?

Outline considerations such as planning, testing patches in a controlled environment, and ensuring minimal disruption to users. Mention the importance of documentation and communication throughout the patching process.

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Nagarro's mission statement is "To make distance irrelevant between intelligent people." This indicates that people who are intelligent will use trust and understanding to bridge the distance among themselves; and make distance irrelevant when dea...

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Full-time, remote
DATE POSTED
November 25, 2024

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