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Bell Gardens - Gaming Associate - Casino Customer Service

We’re hiring for attitude and training for skill!

Start your career with Knighted and become a Gaming Associate.


PAY RATE: $21 per hour (+$2 for overnights)

LOCATION: Bell Gardens, CA

TRAINING: Weekdays 12:00pm - 8:00pm.

SHIFT (after training): Full-Time, 4 days a week, 10 hour shifts with days off on weekdays. 


YOUR ROLE AS A GAMING ASSOCIATE: 

Join our team as a Gaming Associate where you'll actively oversee live card-room games. Your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.


What We Offer
  • Competitive Pay: Start at $21 per hour and receive a $2 differential for time worked between 12am-6am. 
  • Comprehensive Benefits: Enjoy 401(k), student loan tools, free health options, vision, and dental insurance, an Employee Assistance Plan (EAP), paid time off, holiday pay, and more.
  • Training Excellence: New to the industry? Don’t worry! Our rigorous training program will equip you with all the skills you need to thrive as a Gaming Associate.
  • Career Growth: Top performers will move into leadership roles; in fact, many of our leaders began as Gaming Associates!
  • Financial Perks: One-time $75 clothing reimbursement for dress code needs. We also provide commuter benefits to make your daily commute more convenient and cost-effective.
  • Work-Life Balance: Minimal physical labor required. Emphasis on customer service, mental math skills, and attention to detail.
  • Full Time & Over Time: We require a minimum of 40 hours per week and offer opportunities for overtime as well. 
  • Make a Difference: Volunteer at Knighted-sponsored community events, making an impact both at work and beyond.
  • Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.


Qualifications:
  • Must be 21 years of age or older.
  • Authorization to work in the U.S.
  • Physical ability to sit or stand at a table for upwards of 3 to 4 hours at a time. 
  • Physical ability to see and hear consistently and on a regular basis. 
  • Ability to pass a lifetime background check, credit check, and drug screen for state licensure. 
  • Proficient in mental math (addition, subtraction, multiplication, and division).
  • Commitment to Knighted’s attendance and dress code standards.


$21 - $23 an hour
Starting rate is $21/hour. We do offer a $2 differential for any overnight hours (12am-6am) worked after the training period.

About Us:

At Knighted, we take pride in serving our local communities, enhancing the customer experience, and boosting operational efficiency for our clients. We're looking for individuals to join us and help us expand our top-tier presence in card rooms across California. We prioritize a respectful and friendly work environment where team members genuinely enjoy collaborating. Our belief in community as the foundation of prosperity drives us to give back through our Knighted Neighbors division.


Ready to Roll the Dice? Apply now! After submitting your application, you can expect to receive a phone call from our recruiting team to discuss the position further.


Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.


Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.


By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

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What You Should Know About Bell Gardens - Gaming Associate - Casino Customer Service, Knighted Ventures

Join us at Knighted as a Gaming Associate in Bell Gardens, CA, where we're all about hiring for attitude and training for skill! We're looking for enthusiastic team players to kick-start their careers in the gaming industry. With a pay rate of $21 per hour, plus an additional $2 for overnight shifts, this role comes with excellent benefits including 401(k), comprehensive health insurance options, and a clothing reimbursement to help you dress for success. As a Gaming Associate, you’ll oversee live card-room games, collaborate closely with casino personnel, handle casino chips, and ensure game fairness and integrity. This is not just a job; it's an opportunity to develop your skills through our structured training program, which will teach you everything you need to thrive in this fast-paced environment. Full-time shifts are four days a week with paid time off, holiday pay, and plenty of opportunities for overtime. At Knighted, we foster a positive and respectful work culture, and we’re committed to your professional growth—many of our current leaders began as Gaming Associates! If you're ready to roll the dice on an amazing career path, apply today and join our mission to enhance the customer experience in the gaming community.

Frequently Asked Questions (FAQs) for Bell Gardens - Gaming Associate - Casino Customer Service Role at Knighted Ventures
What does a Gaming Associate do at Knighted?

At Knighted, a Gaming Associate plays a vital role in overseeing live card-room games. They work closely with casino staff to ensure that all gaming activities are fair and accurate, handle casino chips, and provide exceptional customer service to guests. This position is perfect for individuals who enjoy a dynamic work environment and have a knack for teamwork.

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What qualifications are needed to become a Gaming Associate at Knighted?

To be considered for the Gaming Associate position at Knighted, candidates must be at least 21 years old, authorized to work in the U.S., and have the physical ability to sit or stand for extended periods. Strong mental math skills are essential, and candidates must pass a background check, drug screening, and adhere to dress code standards.

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How much does a Gaming Associate earn at Knighted in Bell Gardens?

The starting pay for a Gaming Associate at Knighted is $21 per hour, with an additional $2 per hour for any overnight shifts worked. We also offer opportunities for pay raises as you master new games and skills, making this a financially rewarding position.

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What benefits do Gaming Associates receive at Knighted?

Gaming Associates at Knighted enjoy a comprehensive benefits package including 401(k), health insurance options, vision and dental coverage, paid time off, holiday pay, and unique perks like commuter benefits and a clothing reimbursement. We prioritize the well-being of our teams and provide a supportive work environment.

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What is the training process for Gaming Associates at Knighted?

Knighted offers a thorough training program for all new Gaming Associates. Our training equips you with essential skills required for the job, from game oversight to customer service techniques. You'll learn everything you need to excel, even if you're new to the industry, ensuring you're ready to take on your responsibilities confidently.

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How does Knighted support career growth for Gaming Associates?

Knighted believes in promoting from within. Many of our current leaders started as Gaming Associates, and through demonstrated commitment and skill mastery, you could move into a leadership role yourself. Continuous learning opportunities and performance-based assessments help foster your career advancement.

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What is the work-life balance like for a Gaming Associate at Knighted?

As a Gaming Associate at Knighted, you'll work full-time with four 10-hour shifts per week, allowing for a balanced work-life schedule. Minimal physical labor is required, and we emphasize the importance of mental math skills and attention to detail, ensuring you have time to recharge and enjoy your personal life.

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Common Interview Questions for Bell Gardens - Gaming Associate - Casino Customer Service
What experience do you have in customer service that will benefit you as a Gaming Associate at Knighted?

When responding, highlight any prior customer service roles you’ve held and discuss how those experiences taught you the importance of communication, conflict resolution, and teamwork. Share specific instances where you went above and beyond to enhance a customer's experience.

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How do you ensure fairness in card games during your role as a Gaming Associate?

In your answer, emphasize the importance of attentiveness and integrity. Discuss your approach to monitoring gameplay, recognizing any anomalies, and understanding the game rules thoroughly to maintain a fair and enjoyable environment for all players.

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Can you describe a time when you had to handle a difficult situation with a customer?

Use the STAR method (Situation, Task, Action, Result) to explain a specific situation where you managed a difficult customer interaction. Emphasize your problem-solving skills and ability to remain calm under pressure.

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What strategies do you use to stay focused during long shifts as a Gaming Associate?

Discuss techniques such as taking small breaks when possible, staying hydrated, and maintaining a positive mindset. Highlight the importance of mental sharpness in the role and how you manage fatigue to ensure excellent service.

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What do you think are the top qualities for success as a Gaming Associate?

Identify critical qualities such as strong communication skills, a keen attention to detail, a team-player attitude, and proficiency in mental math. Illustrate how these traits will help you contribute positively to Knighted's culture and operations.

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How do you handle stress in a bustling casino environment?

Mention your ability to prioritize tasks, stay organized, and practice effective stress management techniques. Share examples of how you've thrived in high-pressure situations, emphasizing the importance of maintaining professionalism.

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Why do you want to work as a Gaming Associate at Knighted?

Express your enthusiasm for the role and the company's mission. Discuss how the opportunity aligns with your career goals, your interest in the gaming industry, and your commitment to providing exceptional customer experiences.

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What is your knowledge of gaming regulations and compliance?

Even if you’re new to the field, you can show your commitment by mentioning your willingness to learn about gaming regulations. Research Knighted’s regulatory environment in advance and express your understanding of the importance of compliance in maintaining a trustworthy gaming experience.

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How do you plan to contribute to the team at Knighted?

Talk about your collaborative spirit, willingness to support your colleagues, and eagerness to learn from others. Discuss your vision for contributing to a friendly, positive work environment that fosters teamwork and enhances the customer experience.

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What do you enjoy most about working in the gaming industry?

Share your passion for the dynamic and engaging environment of the gaming industry. Focus on the excitement of interacting with diverse guests and being part of a team that creates memorable experiences for customers.

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Full-time, on-site
DATE POSTED
November 26, 2024

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