E-Commerce Key Account Manager

GENERAL DESCRIPTION

The E-Commerce Key Account Manager will be supporting retailer accounts within our portfolio and seek new e-commerce business development through owned and social selling platforms. You will be a valuable team member that supports the organization experimenting with assortment, data analysis, and implementation and development of omnichannel promotional and marketing strategies.  This role presents an opportunity to collaborate and grow within the organization.

This is not a remote or hybrid role.  Please note that the person in this role will be required to work in-office at our Coppell or Alliance location 5-days per week.  

RESPONSIBILITIES AND ESSENTIAL DUTIES

• Responsible for building partnerships and facilitating a superior customer experience by ensuring alignment and execution against mutually agreed upon goals and business plans for Naterra, Retail Partners, and Broker/Distributors.
• Ability to understand go-to-market strategies – as evidenced by the ability to shift strategies and solutions as required for e-commerce channels including retail partners, social and direct selling.
• Provide ongoing tracking, analysis, and measurement of business trends and growth opportunities and leverage to optimize product mix and inventory levels.
• Resolve customer service issues and build strong relationships.
• Manage and deliver against P&L targets to ensure financial objectives are achieved.
• Support the execution of strategic planning through close collaboration and partnership with all buying teams for assigned accounts.
•  Forecast shipment and consumption patterns aligned to Naterra’s Fiscal Year planning calendar and the retailer/customer plans.  Participate in ongoing analysis to strengthen business opportunities such as seasonal reviews or post-launch business reviews.
• Manage and analyze trade funds to efficiently drive the business within the expense budget.
• Develop promotional strategies to help maximize sales opportunities.
• Take an active role in preparing and providing quarterly business reviews both internally and with the retail customer.
• People management to include growth and development of one or more direct reports.
• Collaborate with internal partners and stakeholders to amplify the e-commerce business such as Operations, Brand Marketing, Digital Marketing, Creative, Supply Chain, etc.

EXPERIENCED REQUIRED

• 3-5 years working in the Consumer Packaged Goods (CPG) industry in Sales, Category management, or Customer/ Account Management.
• Bachelor’s Degree
• Analytic experience and curiosity for the business.
• Strong problem-solving capabilities and a track record to finding solutions to complex problems.
• Knowledge and general understanding of CPG industry.
• Experience working within a P&L scorecard and tracking trade spend/expenses.
• Proven customer management experience- as evidenced by previous roles with responsibility for customer strategy and execution.
• Excellent knowledge of sales analysis and metrics including retailer-specific POS systems, syndicated data sources like Nielsen, IRI, Circana, Numerator, or Tableau. 
• Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.
• Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.

 WHAT WE OFFER

• Competitive salary plus bonus structure
• Annual bonus program of up to 35% based on company metrics
• Career pathing and development
• Medical / Dental / Vision / Life
• Matching 401k up to 4%
• Travel opportunities