Service Representative -Temporary (4)

Location: Watertown, NY, US, 13601

Division: NY Gas Field Operations

Job Type:

Requisition Number: 51269

Department:

Job Function: Metering Services

National Grid is presently looking for candidates to fill a Service Representative ANP-Temporary positions in our Watertown location with a pay rate of $34.33 an hour. Our business is seeking a Service Representative that under general supervision can perform metering services activities; including. but not limited to, the following:

All Service Representative Helper duties.
Curb box inspections, public building surveys and visual regulator vent inspections.
Gas ERT changes.
Connect single-phase electric meters.
Disconnect gas/electric meters including three-phase.
Remove size 425 or smaller gas meters.

Also, perform field collections activities including:

Review and process account data.
Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
Perform the necessary clerical functions.
Evaluate conditions encountered on customers' premises.
Make decisions and take actions in conformance with all applicable regulations, guides and practices.
Conduct health impairment inspections.
Replevin (socket meters only)

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

Valid driver’s license required
High school diploma or equivalent
Employees entering CMS from other than P&M (Production & Maintenance) job classifications will be subject to administration of the HR background Checking Guidelines for Drivers
Must have or obtain a valid USDOT Medical Card (in applicable locations)
Must pass validated aptitude test
Must have one year’s educational background in electrical, mechanical, gas theory or HVAC or 18 months experience in a related mechanical series
Must satisfactorily complete Service Representative A School for all duties in this classification
Working knowledge of company and regulatory requirements regarding collections policies and practices.
Must possess the ability to use hand tools and to handle customer contacts satisfactorily
Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime based on business need
Must be available to respond to emergency call outs
Must be available to respond to mutual aid requests for extended periods of time during storm situations both locally and out of the general geographic area

Location: Watertown

NOTE: This job is Non-Progression.

NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.

Salary:

Hourly/$34.33

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Nearest Major Market: Watertown

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