Job details

Support Specialist - Data Center Operations (Broadband)

NISC has been developing technology solutions for utility and broadband companies for over 50 years. They are seeking a Support Specialist to provide exemplary customer service and assist with billing processes.

Skills

Customer service skills
Critical thinking
Basic Unix command knowledge
Telecom billing terminology familiarity
Attention to detail

Responsibilities

Review and verify files for processing
Verify reports tracking daily input files
Monitor data center processes for billing records
Provide customer service via phone and email
Prepare data center reports
Troubleshoot processing errors
Assist coworkers as needed

Education

Associates Degree in a related field or equivalent experience

Benefits

Commitment to values
Opportunities for personal development

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By National Information Solutions Cooperative (NISC)

Founded in 2000, NISC is an information technology company that develops and supports software and hardware for independent telephone companies, electric cooperatives, and other public power entities.NISC is located in Missouri.

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE