Job details

Technical Support (Help Desk)

NISC, a leader in IT solutions for cooperatives, is seeking a qualified individual for Internal Technical Support. This role involves providing IT support to employees through various channels while fostering strong communication skills.

Skills

Strong verbal and written communication skills
Experience with Windows and Mac OS
Familiarity with TCP/IP networks
VPN client support knowledge
Problem-solving and detail-oriented skills

Responsibilities

Provide IT system and application support to NISC employees
Assist in daily administration and maintenance of Windows/Mac systems
Troubleshoot and resolve OS issues
Utilize remote connectivity tools for support
Support internal phone systems and ACD systems
Manage meeting room AV setups
Assist virtual employees with support needs
Lead projects within the Helpdesk team

Education

High School Diploma or equivalency required
Bachelor’s Degree in Computer Science or equivalent experience preferred

Benefits

Flexible work scheduling
Opportunity for professional development
Collaborative team environment

To read the complete job description, please click on the ‘Apply’ button

By National Information Solutions Cooperative (NISC)

Founded in 2000, NISC is an information technology company that develops and supports software and hardware for independent telephone companies, electric cooperatives, and other public power entities.NISC is located in Missouri.

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE