Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Specialist, Process Management (Contract Surety Underwriting Assistant) image - Rise Careers
Job details

Specialist, Process Management (Contract Surety Underwriting Assistant)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Compensation Grade: F2

Position will support a specific region: Ohio, New Jersey, or Texas. Work hours will align with assigned territory. Open to remote work in the continental US.

This role within a growing area of our business will be responsible for supporting all areas of Contract Surety Account management including:

  • Work closely with the Underwriting area to ensure account management expectations are met
  • Review active files regularly to guarantee all essential underwriting information is current
  • Create new accounts in Surety management systems
  • Review and process reported bonds to confirm accuracy, and assign proper risk classification
  • Input new business and change requests to bond policies
  • Input Financials and Work-in-Progress reports into management system
  • Process contract status reports to ensure timely project closeouts (overrun/underrun billings)
  • Collaboration between multiple areas including underwriters, agents and CSRs

Prior surety experience is preferred as well as a collaborative approach, growth mindset, and great attention to detail.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

#LI-CL1

#LI-Remote

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Specialist, you'll work on complex business and/or system process analysis, design, implementation and operations. We'll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance. In addition, you'll have opportunities to create process change by integrating new processes with existing ones.

Job Description

Key Responsibilities:

  • Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.

  • Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.

  • Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.

  • Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. 

  • Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.

  • Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.

  • Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.

  • Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes. 

  • Mentors, educates and trains others on the use of process design techniques, methods and tools.

  • Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.

  • Coordinates activities for a process project team and helps monitor project schedules and costs.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director and does not have direct reports. 

Typical Skills and Experiences:


Education: Undergraduate degree in business, mathematics or related field preferred.

License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.

Experience: Typically, six or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains and comprehends business process operations or redesign techniques, methods and tools. Understanding of business trends to support process design and operations to improve performance. Demonstrated experience in process analysis, process design and process implementation. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Good communication skills required for interactions with others. 

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and HR Officer.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:


Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 04/11/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.


For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Specialist, Process Management : $63,000.00-$129,000.00

The expected starting salary range for Specialist, Process Management : $70,000.00 - $104,000.00

Nationwide Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Nationwide DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Nationwide
Nationwide CEO photo
Kirt Walker
Approve of CEO

Average salary estimate

$87000 / YEARLY (est.)
min
max
$70000K
$104000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Nationwide Hybrid New York - New York, 1 Battery Park Plaza
Posted 12 days ago

Explore a Claims Consultant role at Nationwide focused on specialty lines where your legal expertise and claims experience will shape high-value resolutions within a hybrid working environment.

Photo of the Rise User
Nationwide Hybrid Ohio - Columbus, One Nationwide Plaza
Posted 12 days ago

Serve as the channel marketing leader at Nationwide, crafting strategic campaigns that connect Sales, Product Marketing, and external partners to elevate the Life Story brand.

Photo of the Rise User
Posted 3 days ago

Primary Care Physicians are sought to provide patient-centered adult and senior care in a collaborative healthcare environment with competitive salary and benefits.

WMEIMG Hybrid NY-New York - 11 Madison
Posted 13 days ago

Support a leading Books agent at WME by managing calendar, communications, and client interactions in a professional and organized manner.

Photo of the Rise User

UM Baltimore Washington Medical Center is searching for a compassionate and skilled Registered Nurse for Pediatrics ED in a PRN rotating role to provide expert patient care.

Posted 14 days ago

Experienced Registered Nurse needed for full-time nights in the Mother/Baby unit at Baptist Health in Paducah, KY.

CCF Hybrid Union Hospital
Posted 14 days ago

Cleveland Clinic Union Hospital seeks a skilled RN for the Stepdown Unit to provide exceptional patient care in a supportive and innovative healthcare environment.

Photo of the Rise User

Seeking a skilled Physician Assistant or Nurse Practitioner to support primary care across multiple locations in a collaborative clinical team.

Provide compassionate in-home veterinary hospice and euthanasia care as a part-time Veterinarian with Heartstrings Pet Hospice in Reno, NV.

Photo of the Rise User
Posted 9 days ago

A per-diem Physical Therapist position in York, PA with Greenlife Healthcare Staffing, supporting patient recovery in a collaborative rehab environment.

An opportunity for new graduate Registered Nurses to gain comprehensive clinical experience through a structured rotational program at St. Mary's General Hospital.

Photo of the Rise User

Provide expert home health occupational therapy care at Enhabit, a top-ranked national home health and hospice provider.

Photo of the Rise User

Experienced OBGYN Registered Nurse needed for PRN role at Emory Healthcare to deliver specialized patient care in Labor and Delivery and Surgical environments.

Experienced Ultrasound Technologist needed at Northside Hospital to perform diagnostic imaging across patient age groups with certification in sonography.

Photo of the Rise User
Trinity Health Hybrid Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Mi
Posted 12 days ago

Innovative health system seeks a skilled Flex Occupational Therapist to deliver effective patient care and education in a part-time role.

Nationwide is one of America’s most diversified financial services organizations. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools, business insurance and pet insuran...

124 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 28, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!