Specialist, HR Ops Data Processing

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Role Summary

The HR Operations, Specialist, will be responsible for reviewing workflow requests and inputting organizational level and employee personal data information into the HR database. The Specialist will help support all areas of Employee Data Processing and be responsible for completing the assigned transaction workloads while meeting Service Level Agreements (SLAs) and maintaining data integrity. The HR Operations, Specialist also has the responsibility to communicate and interact with other departments to research and resolve issues that may arise from transaction processing. This position will be based in Orlando, FL, and commute to a designated office reporting to the Manager, HR Operations.

Responsibilities

• Accurately inputs individual or mass data into SAP HCM system using Winshuttle scripting that includes but is not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Job attributes, Position, and Org Units to assist in planning and execution of reorganizations within the structure.
• Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns.
• Fosters and maintain productive working relationships with HR community and other business partners as needed.  
• Review audits and errors arising from QA, Benefits, Payroll, and UKG for data integrity and work with HR client groups to complete corrections when errors are identified.
• Conduct validation with reasonable checks and analysis of data received prior making changes in the system to avoid errors.
• Acquire and maintain expertise to provide support in NBCUniversal HR systems that  include but are not limited to (i.e., SAP HCM, myHR, Zendesk, and O365 PowerApps)
• Assists with ensuring successful Tier 2 resolution of data issues, meeting SLAs, and providing excellent customer service for escalated issues coming into the Employee Data Processing team as well as cases generated within Zendesk.
• Develops strong knowledge of Business to understand data and reasonable checks on data received for input.
• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
• Identifies and escalates system defects to leadership and performs system testing as needed.
• Fulfils responsibilities in compliance with department and company policies and procedures.
• Assist with developing and maintaining procedural documentation of internal and external processes.
• Other duties and responsibilities will be assigned as needed.

Basic Requirements:

• Bachelor’s degree or at least five years of equivalent HRIS work experience.
• 2+ years experience with SAP HCM (OM/PA) or any other related HRIS system with HR data entry.
• Intermediate to advance expertise with Microsoft Office Suite (Word, Excel, Teams, etc.)

Desired Characteristics:

• Excellent interpersonal and team skills, ability to communicate well with individuals and in group settings at all levels of an organization.
• Demonstrates strong customer service skills including the ability to defuse difficult situations tactfully with sensitivity and respect.
• Demonstrates ability to answer questions and explain systems and processes to business partners.
• Solid written and verbal communication.
• Demonstrates time management, organizational, analytical, and problem-solving skills.
• Attention to detail and ability to meet deadlines.
• Demonstrates flexibility and adaptability in performing work duties.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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