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Consumer Messaging Operations Specialist

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Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Consumer Messaging Program team is responsible for Netflix-initiated messaging (email, push-notifications, in-app notifications). This includes end-to-end consumer-facing messaging strategy, messaging creation and performance. As a Messaging Operations expert, you will be responsible for the campaign management and execution of message campaigns within the promotion and lifecycle portfolio.

You will:

Manage the end-to-end execution workflow for standard campaigns
Track statuses of campaigns and journeys and follow up with partners as needed
Assist with campaign intake and scheduling
Help maintain an efficient workflow and solicit stakeholder alignment

Qualifications

5+ years of experience in CRM campaign management and executing B2C messaging campaigns, on a messaging/CRM team - ideally for an enterprise subscription brand
Deep understanding of messaging channels and how to most effectively and efficiently operate them
Operations-focused thinker with strong organizational skills
Experience in working with enterprise self-service messaging platform required
Experience in working with messaging campaign management tools required
Experience in messaging performance management a plus
Great at stakeholder management and project tracking; able to keep tasks on-time and delivered with excellent accuracy and attention to detail
Highly motivated self-starter with the ability to work independently amid ambiguity
Strong, collaborative teammate who can build positive and productive relationships
Communicates effectively verbally and in writing
Bachelor's degree required

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000-$370,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more detail about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.

Netflix Glassdoor Company Review

4.2

Netflix DE&I Review

4.3

CEO of Netflix

Reed Hastings

Approve of CEO

Average salary estimate

$220000 / YEARLY (est.)

min

max

$70000K

$370000K

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What You Should Know About Consumer Messaging Operations Specialist, Netflix

Netflix, one of the world's leading entertainment services, is on the lookout for a Consumer Messaging Operations Specialist. This position is a fantastic opportunity for those who are passionate about messaging strategies and consumer engagement, all while enjoying the benefits of working remotely from California. As part of Netflix’s Consumer Messaging Program team, you will oversee the entire lifecycle of messaging campaigns, ensuring that Netflix members receive timely and relevant communications. Your role will involve managing the execution workflow for standard campaigns, tracking their statuses, and collaborating closely with various stakeholders. You will leverage your five-plus years of experience in CRM campaign management to create impactful messaging that resonates with our vast audience of 283 million memberships worldwide. You should have a robust understanding of messaging channels and the intricacies of B2C campaigns. Netflix promotes an independent and collaborative work culture where you can thrive as a self-starter. Your excellent organizational skills will be crucial in maintaining efficiency and accuracy in your work. As a Consumer Messaging Operations Specialist, your creativity and strategic mindset will contribute significantly to enhancing the Netflix experience for our global audience. If you are ready to make a meaningful impact in the world of entertainment messaging, we encourage you to apply and join our innovative team!

Frequently Asked Questions (FAQs) for Consumer Messaging Operations Specialist Role at Netflix

What are the responsibilities of a Consumer Messaging Operations Specialist at Netflix?

A Consumer Messaging Operations Specialist at Netflix is responsible for managing the end-to-end execution of messaging campaigns, which includes oversight of workflow for standard campaigns and tracking campaign statuses. This role involves collaborating with various stakeholders, assisting with campaign intake, and ensuring smooth communication throughout the process. With a focus on efficiency and stakeholder alignment, the Specialist plays a critical role in executing messaging strategies that engage our valued members.