Network Control Intern D (Melbourne, FL)

Job Title: Network Control Intern D (Melbourne, FL)

Job Code: SAS20230606-101909

Job Location: Melbourne, FL

Job Description:

• Analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools
• Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the network
• Perform root cause analysis to determine a plan of action for restoring customer’s services
• Operate across a myriad of internal L3Harris teammates and external telecommunication partners to follow-through with operational processes and improve restoration times
• Facilitate coordination with our User Community, the L3Harris Corporation Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
• Document Trouble Tickets and Change Requests of all related activities
• Implement technical solutions to mitigate outages or performance issues

Qualifications:

• Pursuing a Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field
• GPA of 3.0 or greater

Preferred Skills:

• Experience with call center phone systems and ability to work in a fast-paced environment
• Prior experience required in maintaining high service levels in a demanding customer support services environment
• Cisco certifications such as CCENT, CCNA, or CCNP
• ITIL v3 certification