ServiceNow Solution Architect - ITSM/ITOM (India)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Flight Path

NewRocket is hiring for a ServiceNow Solution Architect, to join our India team.  The Solution Architect (ITOM/ITSM) is responsible for leading, coaching and mentoring a team of Software Engineers who architect, design and implement solutions on the ServiceNow platform for advisory and project professional services. The Solution Architect will be responsible for architecting and designing solutions using leading practices on complex professional services projects.

Your Impact

• Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity
• Deliver measurable positive results within the client and team’s timelines and budgets
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose product enhancements
• Provide engineers with architectural blueprints/requirements for implementations

Your Experience

• 8-12 years of experience in IT Services 
• Proven business architecture experience
• Experience in supporting large client programs from an integration and support perspective
• ServiceNow ITOM/ITSM modules experience
• Experience with architecture principles for cloud-based platforms
• Customer facing, written and verbal communication skills
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Problem-solving skills: ability to simplify complex situations
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization, or working with ambiguity and change

Education and Certifications:

• Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience
• ServiceNow Certified System Administrator (CSA), Certified Applicaiton Developer and Certified Implementation Specialist (if not current, required to obtain within 6 months of starting)
• Applicable Micro Certifications highly desirable, depending on area of specialty

We Take Care of Our People  

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.