Job details

Technical Account Manager

The Technical Account Manager at NICE plays a crucial role in ensuring the success of key NICE CX customers by providing technical resolution and excellent customer service. They are responsible for identifying customer needs, proposing solutions, and driving business cases to improve performance and success.

Skills

Technical problem-solving proficiency
Analytical and advanced troubleshooting skills
Excellent customer service and communication skills
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office applications

Responsibilities

Act as the single point of contact for assigned accounts and engage resources across teams to resolve issues
Develop and maintain productive relationships with customers, understanding their needs and providing solutions
Demonstrate expertise in NICE CX products and related technologies
Present customized presentations to customers, outlining benefits, achievements, and next steps
Assist customers in preparation for go-live and provide ongoing support

Education

Bachelor's Degree in Computer Science, Business Information Systems, or similar field
6+ years in a Technical/Service role in software, telecommunications, or customer service

Benefits

To read the complete job description, please click on the ‘Apply’ button

By NICE

To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.

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FUNDING

Public

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE