Implementation Project Manager - Utility Customer Care & Billing Software

To become an Implementation Project Manager at NISC, candidates typically benefit from having a Bachelor's Degree in a business-related field or equivalent work experience. Knowledge of business-related software applications, basic project management processes, and the Utility or Telecom industries are also preferred. Strong verbal and written communication skills are essential, along with a knack for customer service.

As an Implementation Project Manager at NISC, your primary responsibilities will include coordinating software implementation project plans, validating converted data accuracy, and providing application support throughout the project lifecycle. You will also be training personnel on the CC&B product, answering questions, and assisting with change requests to ensure a smooth transition for our Member/Customers.

Yes! The Implementation Project Manager position at NISC offers a hybrid work schedule. After an initial training period, you can work from home at least two days a week, allowing for flexibility in balancing work and life commitments while still collaborating effectively with the team.

At NISC, we prioritize ongoing training and support for our Implementation Project Managers. You'll receive guidance during the initial training phase and continuous opportunities to develop your skills. This includes access to resources that bolster your understanding of Utility and Telecom software and project management best practices, ensuring you’re well-equipped to help our Member/Customers succeed.

In this role, you'll manage various implementation projects focused on NISC's Utility Customer Care & Billing Software. This involves working closely with our Member/Customers to coordinate project plans, ensure data integrity, and validate the effectiveness of our solutions throughout the implementation process.

When answering this question, share specific examples of previous software implementation projects you have worked on, detailing your role, responsibilities, and the outcomes. Highlight your ability to manage timelines, validate data, and coordinate with various stakeholders throughout the process.

Discuss your organizational skills and any tools or methods you use to keep track of tasks and deadlines. You may mention techniques like creating detailed project plans, utilizing project management software, or having regular check-ins with team members to ensure timely progress on all projects.

Offer a structured approach to data validation, such as establishing benchmarks, cross-referencing with original data sources, and involving team members for double-checking. This shows your attention to detail and dedication to quality during the implementation process.

Share a specific instance where you conducted training, noting the training methods you used (e.g., one-on-one, group sessions, online resources), the challenges faced, and how you adjusted your approach to improve understanding and engagement among users.

Explain how you gather and incorporate customer feedback to improve the implementation experience. Emphasize your commitment to understanding customer needs and how you adjust implementation strategies based on their insights to create a better overall experience.

Discuss a common challenge you’ve encountered, such as resistance to change or data integration issues. Explain how you approached the situation, the solutions you implemented, and the lessons learned that made you a more effective project manager.

Outline your communication strategy, including regular updates, stakeholder meetings, and methods for soliciting feedback. Highlight the importance of transparency and how it fosters collaboration and trust during the implementation process.

Provide an example where you successfully managed to meet a deadline. Discuss your planning and prioritization techniques, how you coordinated efforts among team members, and what you learned from that experience to apply in future projects.

Talk about your approach to fostering a positive attitude towards change, such as emphasizing benefits, providing thorough training, and actively listening to concerns. This demonstrates your capability to facilitate a smooth transition and build trusting relationships.

Discuss various metrics, such as project completion rates, customer satisfaction scores, and post-implementation support requests. Emphasizing your focus on data-driven outcomes shows your commitment to continuous improvement and effective project management.