NOC Technician (San Ramon)

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

• Monitor and Identify events proactively resolving issues
• Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
• Test and turn up of SIP and ISDN trunk groups
• Report all service impacting issues within 5 minutes of detection
• Respond & resolve customer escalations within the SLA window
• Turn up customer applications & services in accordance with standard procedures
• Open and track to resolution carrier and internal tickets
• Internal & external incident notifications
• Monitor Network Security and report and document any breaches.
• Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
• Gather and report data on the health and operation of Five9 services

• Able to work night shift hours and participate in on-call rotation (days, nights, weekends)
• Experience or background in a military, technical or customer service environment.
• Ability to communicate clearly (both in writing and speech)
• Able to follow direction
• Attention to detail

• Interested in technology
• Problem solving skills
• Knowledge of Microsoft Office
• Knowledge of Linux
• Experience with ticketing systems

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.