Non-Injury Unit Manager

Branch is on a mission to make insurance less expensive, so more people can be covered. We use data, tech, and automation to simplify insurance from start to finish — cutting out the long, bait-and-switch quotes and unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. The result? Prices in seconds. Hundreds in savings.

But we’re not just changing the way home and auto insurance works. We want to change what it means to “work in insurance,” too. Restoring insurance to its original purpose — a force for communal good. Together, we’re getting back to getting each other’s back.

Branch's Claims Team

Our Claims team is our member's best friend on their worst day. Our energetic team works to resolve claims as quickly as possible with empathy and a commitment to ensuring compliance throughout Branch's resolution process. We're building a technology-first and data-driven claims experience to enhance client experience while eliminating traditional claims inefficiencies.

About the Unit Manager - Auto Physical Damage role

The Unit Manager - Auto Physical Damage position reports to the Senior Auto Claims Director. This person is responsible for leading and developing Auto Physical Damage Unit Leaders and their respective teams ensuring optimal claims outcomes and a high level of customer care.

Branch is remote native, so this position may be located anywhere in the U.S. (although Ohio and Arizona are strongly preferred) with occasional travel to Columbus, OH (HQ).

Key Responsibilities

• Execute on claims strategies to achieve claims quality, customer service and operational objectives
• Create an environment to provide opportunities for your direct reports to reach their full potential.
• Responsible for growth and technical development of Unit Leaders and achieving optimal results
• Provide technical direction and training on coverage analysis, investigation, damage assessment, and other relevant claim functions.
• Provide training on current and new processes when needed
• Lead CAT initiatives for the Auto claims department
• Well-versed in industry trends as it relates to auto physical damage
• Support the strategy and operations of Branch claims
• Assists in industry analysis and benchmarking studies
• Give consistent and meaningful feedback to your team to support their development
• Work within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
• Other duties as assigned.

Skills Knowledge and Expertise

• Superior people management skills and a creative problem-solver who can react to market changes, handle day-to-day issues and lead special projects when needed.
• Experience leading teams, informally or formally.
• A track record of developing front-line claims leaders.
• Ability to understand departmental opportunities through a variety of resources and create meaningful strategies to improve.
• Five or more years of claims leadership experience with significant personal lines experience.
• Experience handling litigated claims
• Broad knowledge of claims process.
• Proficient using the Microsoft Office suite of programs with an emphasis on Word and Excel.
• Ability to travel when needed.
• Four-year college degree or equivalent experience.
• Insurance designation (AIC, SCLA, CPCU, etc.) is a plus.
• Creative, out of the box thinker who refuses to accept the status quo.
• Ability to “Call the Play” with imperfect information.
• Experience leading remote teams
• Ability to work independently
• Instinctually identify opportunities and create data-supported solutions
• Licensed claims adjuster with multi-state experience

Benefits

Why join us at Branch?

We don’t just get our member’s backs. When you’re a Brancher, we’ve got yours, too — starting with benefits that let you live and work to your fullest.

• Above-market salary — Branch is a data-driven company. So we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits *above* the mark.
• Pay equity and transparency — Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
• Remote-first (with perks) — Work from where you’re most comfortable and expense your WFH set up and monthly internet. We’ve also got a Columbus HQ and Chicago hub if you like working in an office.
• “YouTime” — We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll even cover up to $1,000 towards your next vacation.
• Employee stock options — You’re not just a worker. All full-time employees are part-owners with your own stock options, so you’re personally invested in the company’s growth.
• Medical, Vision, Dental — Get all the coverage you need for a healthy, happy life. We’ll also contribute $150/month to a Health Savings Account (HSA), administered by Branch.
• 401k and contribution matching — Set yourself up for your future retirement. Branch helps you get there on time with a portion of your contributions matched each month.

About Branch

It’s time we see the forest through the trees.

At Branch, we think insurance has lost its way. We’re restoring insurance back to its original intent: a force for communal good. We’re getting back to getting each other's back.

Introducing Bundled Home & Auto Insurance powered by community.

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer – All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Work Location: Remote