Job details

On-Site Manager

Position: On-Site Manager, Westchester County

Pay Range: $71,400.00/yr– $95,000/yr.

FT (30+hours) Benefits:

Comprehensive Medical, Dental and Vision Insurance
Disability Insurance
Life insurance
401K
Flexible Schedules
Paid Time off
Paid Training

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. When determining a team member’s base salary and/or hourly rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, budgets, and internal equity)

At Northwell-GoHealth Urgent Care, we strive to provide an effortless experience to our customers, providers, and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers’ interaction.

The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares through delivering a patient-centered experience that drives consumer loyalty and creating an environment where staff are engaged in the success of a facility.

Oversee approximately 40 employees with cost management responsibilities
Be on site for extended hours and weekends
Monitor NPS scores and put in place measures to address patient satisfaction and customer service issues
Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
Monitor patient flow, and managing ongoing front and back-office operations closely
Supervise, coach, evaluate, and mentor employees; conduct performance review
Collaborate with HR team in developing and issuing performance reviews and terminating employees
Hold staff meeting and training sessions
Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
Reconcile daily payment collections
Ensure staff is working productively and professionally throughout all working hours
Maintain office and medical supplies for inventory/par levels
Facilitate the deployment of new testing technologies through in-servicing staff
Coordinate with key vendors/departments including radiology and external call centers
Perform HIPPA walk-throughs and inspections
Manage processes with external vendors including supply distributors and call centers
Travel between assigned centers as needed
All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

Job Requirements
Education	§ High School Diploma or equivalent required § Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
Work Experience	§ 2-3 years of management experience or 5+ years clinical experience or 3+ years of GoHealthUC experience required
Required Licenses/Certifications	§ Valid State Driver’s License required
Additional Knowledge, Skills and Abilities Required	§ Ability to hire, train and manage employees. § Ensure that sites are operating efficiently by maintaining staffing ratios and supply management § Ability to work independently, accurately, and efficiently § Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management § Comfortable with constructive confrontation and counseling management § Strong decision-making, problem-solving, and communication skills
Additional Knowledge, Skills, and Abilities Preferred	§ Customer Service § Scheduling § Communication Skills § Vendor Management § MS Office § Coaching and mentoring

Average salary estimate

$83200 / YEARLY (est.)

min

max

$71400K

$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About On-Site Manager, Northwell Health | GoHealth Urgent Care

Join Northwell-GoHealth Urgent Care as an On-Site Manager and take charge of an exciting opportunity that combines leadership, healthcare, and customer service! In this role, you'll be at the forefront of managing the operations of three to four urgent care facilities in Westchester County, ensuring that every patient receives a top-notch experience. As an On-Site Manager, your responsibilities will include overseeing a team of approximately 40 dedicated employees, managing finances, and implementing strategies to improve patient satisfaction. You'll work closely with your team, conducting coaching sessions and performance reviews while creating a positive work environment that encourages engagement and success. The role requires a hands-on approach, as you'll be on-site for extended hours and weekends, monitoring patient flow, managing scheduling for front and back-office staff, and addressing any operational issues that come up. Your passion for patient care and staff development will be crucial in driving consumer loyalty and maintaining the highest quality of services. The On-Site Manager position also offers a generous salary range of $71,400 to $95,000 per year, along with a comprehensive benefits package including medical, dental, and vision insurance. If you're a proactive leader with a knack for problem-solving, Northwell-GoHealth Urgent Care would love to hear from you!

Frequently Asked Questions (FAQs) for On-Site Manager Role at Northwell Health | GoHealth Urgent Care

What does an On-Site Manager do at Northwell-GoHealth Urgent Care?

At Northwell-GoHealth Urgent Care, the On-Site Manager plays a crucial role in overseeing the administrative and operational aspects of several urgent care locations. This involves managing employees, ensuring quality patient care, and maintaining smooth front and back-office operations.