Case Manager Social Worker Casual Day Shift

A Case Manager Social Worker at Northwestern Medicine serves as a primary liaison between patients and the interdisciplinary team, educating patients and caregivers about care options and facilitating timely discharges. They manage caseloads, communicate with external payers, and ensure that patients receive appropriate ongoing care. Their role is critical in coordinating resources and support for patients post-discharge.

To qualify for the Case Manager Social Worker position at Northwestern Medicine, you need a Master’s degree in social work, along with a current LSW or LCSW license in the state of Illinois. Previous experience in case management or discharge planning within a healthcare setting is preferred, especially in a hospital or rehabilitation environment.

Working as a Case Manager Social Worker at Northwestern Medicine comes with competitive benefits, including tuition reimbursement, loan forgiveness options, 401(k) matching, and comprehensive lifecycle benefits. These offerings reflect our commitment to supporting our employees both personally and professionally.

At Northwestern Medicine, we prioritize a patient-first approach by ensuring that our Case Manager Social Workers facilitate smooth transitions and provide ongoing education to patients and their families. Case managers help in planning and coordinating care from admission to discharge, working closely with the interdisciplinary team to support the patient’s needs.

The work environment for a Case Manager Social Worker at Northwestern Medicine is collaborative and supportive. You’ll work alongside a dedicated interdisciplinary team focused on high-quality patient care. The culture encourages open communication and professional growth, making it an ideal place for those passionate about making a difference in healthcare.

Essential skills for a Case Manager Social Worker at Northwestern Medicine include strong communication abilities, organizational skills, and a thorough understanding of healthcare policies and insurance processes. Additionally, critical thinking and empathy are vital to effectively coordinate care and address the unique needs of each patient.

Yes, there is ample room for growth for a Case Manager Social Worker at Northwestern Medicine. The organization values professional development, offering opportunities for further training, certifications, and advancement within various healthcare roles across the system.

In answering this question, highlight your prior experiences in case management, including specific responsibilities, patient interactions, and multi-disciplinary teamwork. Focus on how these experiences have equipped you with the necessary skills and insights to effectively manage patient care at Northwestern Medicine.

When discussing prioritization, share your strategy for assessing patient needs based on urgency, such as discharge dates or specific care requirements. Emphasize your approach to organizing your tasks efficiently and collaborating with the healthcare team to ensure all patients receive timely care.

Address how you simplify complex medical information into clear, actionable steps for patients and families. Share your techniques for active listening and engaging discussions that help ensure understanding and address any concerns the family may have about the discharge plan.

Provide a specific example from your experience when you encountered a challenging situation in case management. Describe the steps you took to resolve the issue, focusing on problem-solving skills, communication, and collaboration with the healthcare team to achieve a positive outcome for the patient.

Discuss your approach to staying updated on relevant healthcare policies and regulations. Explain how you implement these standards in your daily responsibilities and engage with team members to promote compliance and support a culture of safety and ethics in patient care.

Mention any electronic health record (EHR) systems or case management software you are familiar with. Emphasize your proficiency in using technology to document patient interactions, track progress, and facilitate communication with other care providers.

In your response, explain how you effectively communicate with external payers to obtain authorizations, resolve denials, and ensure patients receive necessary care. Highlight your understanding of insurance processes and ability to advocate for patients' needs during these interactions.

Discuss your belief in the importance of collaboration within the healthcare team. Share examples of how teamwork enhances patient care quality and describes your experiences in fostering relationships with various team members to achieve common goals.

Explain your process for assessing patient needs and identifying suitable community resources. Emphasize your knowledge of local services and how you connect patients and families with the support they need for successful discharge and community reintegration.

Share your perspective on the biggest challenges you anticipate facing, such as managing complex patient cases or navigating insurance issues. Discuss how you approach these challenges positively, leveraging resources and support systems to find effective solutions.