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Client Office Phlebotomist-Part-time Days SD

Company Description

***This is a part-time, 24 hours per week, phlebotomy position located in Chicago Southeast of O'hare Airport. OB/GYN experience strongly preferred. Must be able to work Monday, Wednesday, Friday 9:30am - 6pm. Also, every other Saturday as needed.***

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. 

The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills.  The phlebotomist must have the ability to function as part of a highly effective team that consistently puts “Patients First”. 

The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions. 

Responsibilities:

  • ​​Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.  
  • Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. 
  • Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.   
  • patient communication model and provides appropriate post-phlebotomy patient care.   
  • Processes specimens in a timely manner to ensure stability and integrity of samples including: labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.   
  • Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager. 
  • Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate 
  • Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care 
  • Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste. 
  • Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary 
  • Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes. 
  • Adheres to continuing education expectations; completes and signs-off on competency assessments 
  • Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner  
  • Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations 
  • Complies with all organizational policies regarding ethical business practices.  
  • Performs other duties as assigned  

Qualifications

Required:

 

  • High School diploma or equivalent. 

  • Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification. 

Preferred:

  • Experience performing phlebotomy on a broad range of patient’s types. 

  • Experience with processing lab specimens, transferring specimens, and handling a centrifuge. 

  • Familiar with medical EMR systems. 

  • Knowledge of medical terminology. 

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

What You Should Know About Client Office Phlebotomist-Part-time Days SD, Northwestern Memorial Healthcare

Are you passionate about making a positive impact in healthcare? Northwestern Medicine is looking for a dedicated Client Office Phlebotomist for a part-time position in Chicago, located southeast of O'Hare Airport. This role involves 24 hours of work per week, specifically on Mondays, Wednesdays, and Fridays from 9:30 am to 6 pm, with the potential for every other Saturday as needed. As a Phlebotomist at Northwestern Medicine, you'll be at the forefront of patient care, providing critical venipuncture and specimen collection services. Your expertise and friendly demeanor will help create a welcoming environment for patients, and your commitment to following established protocols will ensure high standards of safety and efficiency. You’ll work collaboratively within a talented team that upholds the organization's mission and values, and training opportunities for further development are available through competitive benefits, such as tuition reimbursement and 401(k) matching. If you have OB/GYN experience and a competitive drive to assist patients first, then this position would be perfect for you. Join us at Northwestern Medicine and help transform the healthcare experience for everyone you interact with. We're eager to welcome someone who shares our vision of compassionate care and teamwork.

Frequently Asked Questions (FAQs) for Client Office Phlebotomist-Part-time Days SD Role at Northwestern Memorial Healthcare
What are the main responsibilities of a Client Office Phlebotomist at Northwestern Medicine?

As a Client Office Phlebotomist at Northwestern Medicine, your primary responsibilities include performing venipuncture and other lab specimen collections, processing specimens following established protocols, and ensuring patient safety. You'll also handle order entries in laboratory systems, communicate effectively with patients, and maintain meticulous records while adhering to safety and compliance standards.

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What qualifications are needed to apply for the Client Office Phlebotomist position at Northwestern Medicine?

To apply for the Client Office Phlebotomist position at Northwestern Medicine, candidates must have a high school diploma or equivalent, along with a nationally recognized phlebotomy certification or relevant training. Additionally, candidates with one or more years of experience in a healthcare setting, particularly those familiar with medical EMR systems, are preferred.

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Is OB/GYN experience essential for the Client Office Phlebotomist role at Northwestern Medicine?

While OB/GYN experience is strongly preferred for the Client Office Phlebotomist role at Northwestern Medicine, it is not strictly required. However, applicants with this experience may find themselves better prepared for patient interactions within this specific department.

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How does Northwestern Medicine promote teamwork for its Client Office Phlebotomists?

At Northwestern Medicine, teamwork is a core value reflected in our Client Office Phlebotomist role. The phlebotomy team collaborates closely to ensure a seamless patient experience, sharing responsibilities and supporting one another to meet safety and performance standards while providing excellent patient care.

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What benefits does Northwestern Medicine offer to its Client Office Phlebotomists?

Northwestern Medicine provides a range of competitive benefits for its Client Office Phlebotomists, including tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits, and opportunities for continuing education. We strive to support our employees and their professional growth, ensuring a healthy work-life balance.

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Common Interview Questions for Client Office Phlebotomist-Part-time Days SD
Can you describe your previous experience with phlebotomy?

When answering this question, highlight specific experiences related to your phlebotomy roles, such as the types of specimens you've collected, patient demographics you've worked with, and any relevant technologies or processes you've utilized. Emphasize your attention to detail and patient communication skills.

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How do you prioritize safety while performing venipunctures?

Discuss your understanding of safety protocols, including hand hygiene, use of gloves, and proper disposal of sharp instruments. You might reference how you ensure patient comfort while maintaining safety precautions, demonstrating your commitment to best practices in patient care.

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What strategies do you use for effective patient communication?

Share specific strategies you use, such as using the AIDET model (Acknowledge, Introduce, Duration, Explanation, Thank You) to enhance the patient experience. Discuss how you explain procedures to patients to alleviate their concerns, ensuring they feel comfortable and informed.

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How do you handle difficult patient interactions?

When tackling this question, provide examples of past experiences where you maintained professionalism and empathy. Discuss techniques you use to de-escalate situations and how you ensure the patient still feels valued despite any discomfort.

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What do you know about the laboratory management systems used at Northwestern Medicine?

Mention any specific laboratory information systems (LIS) you've used, your familiarity with EMR systems, and how you leverage these technologies to enhance workflow efficiency and accuracy in order entry and specimen tracking.

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Can you explain the process you follow for specimen processing after collection?

Describe the steps you take after specimen collection, such as labeling, centrifuging, and packaging specimens according to protocols. Highlight your attention to detail as you ensure stability and integrity of samples during transport.

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Why do you want to work for Northwestern Medicine?

Focus on Northwestern Medicine’s values, reputation in healthcare, and commitment to patient-centered care. Discuss how the organization’s vision aligns with your own career goals and your desire to contribute positively to the healthcare community.

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How would you approach a situation where you are behind on your tasks?

Discuss strategies for prioritization and time management, including guidelines you follow to organize your workload. Emphasize your flexibility and cooperation with team members to ensure patient needs are met promptly.

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What is your experience with continuing education in phlebotomy?

Share details about any certification courses, workshops, or training sessions you've attended. Emphasize your commitment to staying updated on best practices and any specific areas you wish to develop further in your phlebotomy career.

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How do you ensure compliance with regulatory standards in your work?

Explain your understanding of regulatory guidelines impacting laboratory and phlebotomy practices. Discuss how you stay informed about changes in protocols and ensure adherence through regular training, audits, and open communication with your team.

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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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Part-time, on-site
DATE POSTED
December 22, 2024

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