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Lead Medical Assistant-Cardiology Full-Time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Lead Medical Assistant reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Lead Medical Assistant provides support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. This role leads the work of Medical Assistants and ensures efficient patient flow through the clinic, maintains neat, clean and safe patient care areas, promotes patient satisfaction by interacting with patients in a professional, friendly manner, and safeguarding patient confidentiality.

Under the direction of the Practice Manager, this position regularly assigns, instructs and checks the work of other medical assistants, provides training and orientation of new employees,and identifies and helps resolve staff and operational issues.

Responsibilities:

  • Leads the work of Medical Assistants within the practice.
  • Serves as a role model and resource to clinical staff.
  • Provides training and orienting to all medical assistants, and maintains training and orientation materials and records.
  • Monitors and evaluates policies and procedures to suggest operational changes.
  • Participates in conferences and meetings, and represents the work unit on organizational initiatives
  • Ensures efficient patient flow through the site:
    • Escorts patient to exam room, identifies patient, prepares patient for examination
    • Obtains vital signs.
    • Documents reason for visit, updates/confirms various relevant patient information (allergies, smoking history, pharmacy information).
    • Informs provider and registered nurse of any significant change in vital signs or acute symptoms.
    • Anticipates/sets up equipment or supplies needed for visit.
    • Cleans and prepares exam room for next patient.
    • Responds to needs, expedites visits, maintains flow of patients and prioritize tasks accordingly.
  • Assists practitioner with medical and surgical procedures:
    • Electrocardiogram
    • Venipuncture
    • Immunizations
    • Sets up procedure trays
    • Specimen collection and/or Clinical Laboratory Improvement Amendments waived testing as directed by provider.
  • Provides high quality care:
    • Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments
    • Participates in environmental safety rounds.
    • Maintains vaccine/medication inventory.
    • Monitors and maintains equipment and instruments.
    • Assists in ordering supplies and disposes expired items.
    • Adheres to office opening and closing procedure
  • May perform other duties as assigned

Qualifications

Required:

  • Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)
  • Accepted documentation:
    • New MA Graduates within 6 months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body
    • Non-Certified MAs or new graduates past 6 months from date of graduation from an MA program must submit: a letter from the certifying body
  • Within first six months of employment, will complete one of the following certifications after up to two test attempts:
    • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
    • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or
    • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
    • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
    • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)

All Candidates/Incumbents:

  • High school diploma or GED.
  • American Heart Association accredited Basic Life Support (BLS/CPR) certification.
  • Signed acknowledgement during onboarding that certification must be attained within 6months, as a condition of employment
  • Strong computer skills.

 Preferred:

  • Completion of accredited Medical Assistant training program.
  • One to two years of ambulatory care experience.
  • Experience with electronic medical record.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Lead Medical Assistant-Cardiology Full-Time Days, Northwestern Memorial Healthcare

Are you passionate about making a difference in patient care? Join Northwestern Medicine as a Lead Medical Assistant in the Cardiology department, where you will be an essential part of a team that values your contributions. Located in Palos Heights, IL, this full-time position offers you the chance to lead a dynamic group of Medical Assistants while ensuring that our patients receive the top-notch care they deserve. You'll work closely with physicians and nurses, fostering efficient patient flow and helping with various medical procedures such as EKGs and immunizations. Your role goes beyond administrative tasks— you will serve as a mentor and resource to your team, provide training to new employees, and play a key role in maintaining a safe and clean environment for our patients. At Northwestern Medicine, we are committed to providing competitive benefits, including tuition reimbursement and 401(k) matching, to support your career growth. If you're ready to lead by example and promote patient satisfaction within a friendly, dedicated team, we invite you to apply and be part of our mission for better healthcare. Here, you won't just fill a position— you'll become part of a culture that puts patients first. Explore this opportunity where every day matters in making healthcare better for everyone.

Frequently Asked Questions (FAQs) for Lead Medical Assistant-Cardiology Full-Time Days Role at Northwestern Memorial Healthcare
What are the main responsibilities of a Lead Medical Assistant at Northwestern Medicine?

As a Lead Medical Assistant at Northwestern Medicine, your primary responsibilities will include overseeing the work of other Medical Assistants, ensuring efficient patient flow, and providing direct support to physicians and nursing staff. You will also be responsible for training new medical assistants and monitoring their performance, all while maintaining a friendly and professional atmosphere for patient interactions.

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What qualifications do I need to become a Lead Medical Assistant at Northwestern Medicine?

To become a Lead Medical Assistant at Northwestern Medicine, candidates must have a high school diploma or GED, basic life support certification, and proof of eligibility for one of the recognized certification exams in medical assisting. Additionally, experience in ambulatory care and familiarity with electronic medical records are preferred.

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Does Northwestern Medicine offer opportunities for professional development for Lead Medical Assistants?

Absolutely! Northwestern Medicine is committed to the professional growth of its staff. Lead Medical Assistants can benefit from opportunities such as tuition reimbursement, access to further training, and the chance to participate in conferences and organizational initiatives that enhance their skills and knowledge.

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What does a typical day look like for a Lead Medical Assistant in Cardiology at Northwestern Medicine?

A typical day for a Lead Medical Assistant in Cardiology at Northwestern Medicine involves facilitating patient flow by preparing exam rooms, documenting vital signs, assisting with medical procedures, and training new team members. You'll also engage with patients in a professional and caring manner, ensuring their needs are met throughout their visit.

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What is the work environment like for a Lead Medical Assistant at Northwestern Medicine?

The work environment at Northwestern Medicine is collaborative and supportive, emphasizing teamwork and patient-centered care. As a Lead Medical Assistant, you'll collaborate with healthcare professionals to deliver high-quality service while benefiting from a culture that values respect, integrity, and inclusivity.

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Common Interview Questions for Lead Medical Assistant-Cardiology Full-Time Days
What leadership skills do you bring as a Lead Medical Assistant?

When answering this question, highlight specific leadership experiences where you effectively guided a team or improved efficiency. Share examples of how you approach conflict resolution and foster a positive work environment, as these are crucial traits for a Lead Medical Assistant.

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How do you ensure patient confidentiality in your role?

In your response, stress the importance of HIPAA regulations and outline practical steps you take to protect patient information. This could include discussing secure documentation practices and how you educate your team about confidentiality protocols.

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Can you describe your experience with electronic medical records?

Be prepared to share your familiarity with electronic medical record systems, including how you've utilized them to improve patient care and streamline processes. Discuss any specific software you're proficient with and your ability to train others in its use.

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How do you handle high-stress situations in a clinical setting?

Discuss your techniques for maintaining composure under pressure, such as prioritizing tasks and effective communication. Provide a real-world example illustrating your problem-solving skills during a rushed clinic environment.

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What methods do you use to train new Medical Assistants?

Describe your training philosophy and how you create a welcoming environment for new hires. Highlight the importance of providing clear instructions, ongoing support, and constructive feedback to foster their development.

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How do you maintain a positive patient experience during appointments?

Emphasize your approach in creating a welcoming atmosphere, such as actively listening to patient concerns and addressing them promptly. Share examples of when your interactions have had a positive effect on patient satisfaction.

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What do you consider when prioritizing patient care tasks?

Explain how you assess the urgency of tasks based on patient needs and clinical protocols. Provide examples of how you've effectively managed competing priorities while ensuring high-quality care.

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How do you promote teamwork among Medical Assistants?

Discuss your strategies for fostering collaboration, such as regular team meetings, open communication, and recognizing individual achievements. Provide examples of how promoting a team-oriented culture has led to improved patient care.

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Can you provide an example of a challenging situation you faced in a clinical setting?

When responding, detail a specific challenge you encountered and the measures you took to overcome it. Focus on the lessons learned and how this experience has influenced your approach to patient care.

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Why do you want to work as a Lead Medical Assistant at Northwestern Medicine?

In your answer, convey your passion for healthcare and commitment to patient-centered service. Discuss how Northwestern Medicine’s values resonate with you and how you envision contributing to their mission of delivering excellent healthcare.

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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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Full-time, on-site
DATE POSTED
December 22, 2024

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