Material Service Coordinator II - Distribution Services, Full-time, Days

The Material Service Coordinator II at Northwestern Medicine plays an essential role in ensuring healthcare teams have the necessary medical and surgical supplies. This involves preparing, issuing, delivering, and documenting linen and supplies, maintaining inventory levels, and responding to various supply requests, all while following our high standards of patient care.

To qualify for the Material Service Coordinator II role at Northwestern Medicine, candidates must have a high school diploma or an equivalent. While not mandatory, having at least one year of experience in materials handling, especially within a healthcare environment, is preferred for this position.

Material Service Coordinator II positions at Northwestern Medicine are full-time roles with shifts from 7:00 AM to 3:30 PM, working every other weekend and on holidays. The role comprises 40 hours per week, allowing for a consistent schedule in the dynamic healthcare environment.

Northwestern Medicine offers a range of competitive benefits to Material Service Coordinator II employees, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. This commitment helps ensure our employees feel valued and supported in their careers.

The Material Service Coordinator II significantly contributes to patient care at Northwestern Medicine by ensuring the timely delivery of medical supplies and linen to healthcare providers. By maintaining inventory and promptly addressing supply requests, they help create an efficient healthcare environment vital for patient treatment.

The Material Service Coordinator II position at Northwestern Medicine is compensated at a base rate of $19.25 per hour, with an additional $0.97 per hour for shift differentials. As a non-exempt position, employees are also eligible for overtime pay, enhancing earning potential.

Daily tasks of a Material Service Coordinator II at Northwestern Medicine include preparing and issuing supplies, maintaining inventory accuracy, and responding to requests for linens and materials. This role also involves ensuring a clean work area and performing routine checks on the shelf life of products.

When answering this question, highlight specific examples from your previous roles that showcase your experience with organizing, inventory management, or any relevant materials handling in a healthcare context to illustrate your capabilities.

Discuss your ability to assess urgency and importance, and describe a systematic approach you might use to address requests based on patient care priority, working collaboratively with the healthcare team to ensure their needs are met.

You might explain that you use both manual checks and automated systems for tracking supplies, emphasizing your attention to detail and any specific inventory management techniques you have successfully implemented in the past.

Share a specific situation illustrating your ability to identify expired products, your process for resolving such issues efficiently, and how you communicated the resolution to your team or management to prevent future occurrences.

Discuss your familiarity with healthcare regulations and the importance of compliance in your role. Explain how you stay updated on policies and provide specific examples of how you have adhered to them in past positions.

In your answer, emphasize the importance of organization and regular maintenance strategies you implement to keep your workspace tidy. Mention any habits or systems you have that ensure cleanliness and efficiency.

Speak about your openness to constructive feedback and how you use it as an opportunity for growth. Provide an example of a time feedback led to positive changes in your work habits or processes.

Reflect on your desire to make a positive impact on patient care and the satisfaction you derive from being part of a collaborative and dynamic team, underscoring the alignment of your values with those of Northwestern Medicine.

Share your techniques for managing stress, such as prioritization, taking breaks, and effective communication with teammates to ensure that all necessary tasks are accomplished while maintaining quality.

Articulate that the most crucial aspect of materials management is its direct impact on patient care, emphasizing the importance of timely and accurate supply deliveries and how they contribute to a seamless healthcare experience.