Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Patient Access Specialist  image - Rise Careers
Job details

Patient Access Specialist - job 10 of 21

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Hours (11:30a-8p) Alternating/rotating weekends

Responsibilities:

  • Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
  • Responds to questions and concerns.
  • Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
  • Maintains patient confidentiality per HIPAA regulations.
  • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards.
  • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  • Reaches out to patients to schedule an appointment as defined.
  • Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
  • Informs patients of any issues with securing the financial account for their encounter.
  • Completes out-of-pocket estimations as requested by patients.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Completes other duties assigned by manager.
  • Cross-training between various departments will take place to ensure coverage.
  • Participates in Quality Assurance reviews to ensure integrity of patient data information.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Utilizes department and hospital policies and procedures to complete assigned tasks.
  • Adheres to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned.

Communication and Collaboration:

  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
  • Collects authorization numbers in appropriate systems as applicable.
  • Provides professional and constructive environment for communication across units/departments and resolves operational issues.
  • May attend intra/interdepartmental meetings which involve walking within NM Campus.
  • Communicates customer satisfaction issues to appropriate individuals.
  • Demonstrates teamwork by helping co-workers within and across departments.
  • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
  • Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
  • Accommodates all levels of communication ability.

Technology:

  • Utilizes multiple online order retrieval systems to verify or print the patients order.
  • Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
  • Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
  • Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
  • Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
  • Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

  • Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
  • Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
  • Understands departmental and individual quality metrics.
  • Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
  • Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
  • Participates in departmental quality improvement activities.
  • Provides ideas and suggestions for process improvements within the department.
  • Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
  • Adjusts processes as needed to meet standards.
  • Uses organizational and unit/department resources efficiently.
  • Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
  • Understands that schedule may change to reflect shifting business needs.
  • Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

  • High School diploma or equivalent.
  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Excellent verbal and written communication skills.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

  • Additional education.
  • Additional language skills.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Join Northwestern Medicine as a Physical Therapist dedicated to delivering exceptional rehabilitative care while thriving in a supportive and innovative environment.

Photo of the Rise User

Join Northwestern Medicine as a CT Technologist and make a difference in healthcare by delivering exceptional patient care with advanced imaging technology.

Photo of the Rise User
Posted 6 days ago

Join Keeper Security as a Consumer Support Specialist and play a crucial role in assisting users of our award-winning cybersecurity software.

Posted 9 days ago

Saint Joseph Mount Sterling seeks an Entry Level Registered Nurse to join their team in delivering compassionate care to patients.

Posted 14 days ago

Join CHI St. Vincent as a Sterile Processing Technician to play a crucial role in maintaining the hygiene and functionality of medical instruments.

Photo of the Rise User

Join International SOS in supporting clients' mental health by becoming a Mental Health Worker in New Hampshire.

Photo of the Rise User
Inclusive & Diverse
Customer-Centric
Mission Driven
Fast-Paced
Growth & Learning
Transparent & Candid
Diversity of Opinions
Work/Life Harmony
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Fitness Stipend
401K Matching
Equity
Life insurance
Disability Insurance
WFH Reimbursements
Flex-Friendly
Paid Time-Off
Maternity Leave
Paternity Leave
Paid Holidays
Paid Volunteer Time
Sabbatical

As an Associate Manager of Customer Success at Zillow, you will empower a team dedicated to fostering strategic customer relationships and driving exceptional results.

Photo of the Rise User
Ecolab Hybrid USA - Minnesota - Eagan
Posted 5 days ago

Lead customer service operations at Ecolab as the Director of Regional Customer Service, driving performance and strategic partnerships.

Posted 7 days ago

Join a compassionate team dedicated to providing vital care for medically fragile children and young adults in a supportive environment.

Seeking a Virtual Customer Service Representative to deliver exceptional remote support for our insurance clients and enhance their experience with our services.

Radius Limited Hybrid 60 Oscar Delghustraat 9600 Ronse, Belgium, 9600, Ronse, Flemish Region, Belgium
Posted 10 days ago

Join Radius, an ambitious international company, as a Complaints/Retention Agent to strengthen customer relations and services.

Posted 6 days ago

Become an essential part of HSN as a Customer Service Specialist, where your role will redefine the shopping experience for customers across the globe.

Photo of the Rise User
Posted 4 days ago
Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching

Twilio is looking for a Personalized Support Engineer to provide exceptional technical support and foster innovative customer communications solutions.

Photo of the Rise User
Posted 13 days ago

Join TD Bank as a Retail Banker I and play a vital role in delivering exceptional customer experiences through financial expertise and consultative advice.

UNAVAILABLE Hybrid Pismo Beach
Posted 13 days ago

Join Dignity Health as a Lead Registered Nurse to deliver exceptional patient care in a non-profit community clinic network.

Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

2788 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning